Visual Merchandising Associate, Full-Time - Flatiron

Reformation • New York, NY

1d • $16 - $21 • Onsite

About The Position

The Visual Merchandising Associate maintains the store’s visual merchandising standards in accordance with Reformation’s guidelines. The role supports execution of visual merchandising strategies to bring the brand vision to life, drive store traffic and sales, and enhance the customer experience. The associate also supports shipment processing, sales-floor operations, visual recovery, and product placement, and collaborates with store leadership and the Visual Manager on performance and action planning.

The position requires availability for at least 35 hours per week and at least five days per week, including Fridays and weekends. The associate must be able to work a flexible schedule, including days, nights, weekends, and holidays when business needs require it.

Requirements

• Minimum of 6 months working at Reformation.
• Strong communication, organizational, time-management, visual merchandising, and interpersonal skills.
• Proven ability to be a team player and demonstrate leadership skills.
• Professional maturity and ability to interact effectively with diverse personalities.
• Uphold the time and attendance policy.
• Bring an ambitious and passionate attitude to work daily.
• Understand Reformation’s core values and culture and reflect them in work.
• Maintain a professional, healthy, and productive work environment.
• At least 1 year of relevant experience in a fast-paced, creative service environment.
• Familiarity with desktop, mobile, tablet, and digital technology functionality.
• Experience working with a sales or retail organization and/or an operationally intensive business.
• Ability to work in a fast-paced setting.
• Self-motivation and a driven approach to taking on new challenges and developing one’s work and career.
• Availability for a minimum of 35 hours per week and a minimum of 5 days per week, including Fridays and weekends; ability to work days, nights, weekends, and holidays as required.

Responsibilities

• Present products accurately and effectively, including dressing-room outfits, mannequin dressing, and folded merchandise, following corporate visual guidelines and weekly directives.
• Complete weekly Go Lives in an organized and timely manner according to Visual Merchandising guidelines.
• Keep visual merchandising equipment and props in good condition and stored in one central stockroom location.
• Oversee visual merchandising recovery, including swapping out low lines, moving slow sellers to prominent areas, removing duplicates, and replenishing empty notches during the day.
• Support an efficient shipment-processing system and prompt product placement to maximize sales.
• Prioritize customer service and ensure assigned tasks do not negatively affect the customer experience.
• Maintain cleanliness and organization of the sales floor, fitting rooms, and windows.
• Share feedback, insights, and ideas with the VM Manager weekly.
• Contribute to positive team morale by embodying company values.
• Conduct a Monday walkthrough with the Store Manager using the Customer Experience Tool to score visual merchandising; share the score with the Visual Manager and work together on an action plan.
• Plan placement of upcoming products when newness arrives on days off by using the RAV and Inbound Shipment Report, and share the plan with the management team.
• Partner with leadership to complete shipment within the 24-hour SLA, including processing, steaming, and appropriate stockroom placement.
• Place processed newness on the shop floor promptly, choosing placement to fit each rack’s story.
• Identify items directed for return to vendor, remove them from the shop floor, and replace them accordingly.
• Analyze RAV reports and Looker dashboards to provide data-driven insights for decision-making.
• Analyze weekly business performance using company reporting tools, including Retail Store Performance, RX Style Conversion, and Retail Ops Report on Looker.

Benefits

• Employer-sponsored private medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• Commuter benefits.
• Paid time off, including vacation, sick leave, and company holidays, for eligible employees.
• Retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned funds.
• Fertility care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after one year of employment.
• Yearly donations to community efforts.
• Clothing discount.
• Culture events, including Ref Values week and Volunteer Time Off.
• Opportunities for growth and collaboration with teams around the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed