Associate Manager, Sales & Delivery - Nashville and Memphis Service Center

Rivian • Memphis, TN

12d • Onsite

About The Position

Rivian is seeking a dynamic, results-oriented field leader to help build a new business and deliver an exceptional customer and employee experience. The Associate Retail Manager is accountable for daily operations, customer experience, and team performance at assigned location(s). This leader takes a customer-first approach, meets performance goals across multiple time horizons, and implements Rivian’s culture and core values. Success requires comfort with ambiguity and unexpected challenges, along with a flexible, solution-oriented mindset.

The role drives revenue and market-share growth, develops team performance, partners across functions, and ensures consistent operating standards. It also supports events and new site openings, maintains front- and back-of-house operations, and performs keyholder opening and closing duties. The listed location is the Nashville service center; the role title also refers to Nashville and Memphis service centers.

Requirements

• At least 21 years of age.
• High school diploma, GED, or other recognized high school equivalency credential.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 25% based on business needs.
• Extensive experience with P&L, POS, and CRM software.
• Ability to operate large, high-performance vehicles and conduct customer demo drives.
• Valid driver’s license in the state of residence where the employee will drive or operate a vehicle, or in the state to which they commute daily; if the license is not in the appropriate state, eligibility to obtain one within the first 60 days of employment.
• Exceptional driving record: no drug- or alcohol-related driving incidents in the last 3 years, no more than 1 serious moving violation in the last 3 years, and no driving-related license suspension or revocation within a 3–5 year period; subject to continuous Motor Vehicle Record monitoring.
• Ability to obtain and maintain local sales licenses, if applicable.
• Willingness to work in a full-service retail location or service center, outdoors, and operate vehicles in unpredictable weather conditions.
• Ability to perform physical tasks that may involve sitting for 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
• Frequent use of hands to grasp and use tools, enter data, write communications, or call customers and internal partners.
• Strong understanding of written and spoken English, and ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, and schematics.
• Strong analytical skills and ability to use data and metrics to develop strategies and drive results.
• Motivation and goal orientation, with a focus on achieving and exceeding KPIs.
• Ability to build and maintain relationships, gain cooperation, collaborate to achieve results, and manage multiple projects in a fast-paced, high-growth environment.
• Skilled use of project management tools and experience preparing memos and presentations; familiarity with Confluence, Smartsheet, Google Workspace, and Microsoft Office.

Nice To Haves

• 4+ years of experience in sales, retail, hospitality, or similar fields, highly preferred.
• Experience with top-tier or premium brands, direct-to-consumer models, commission-based environments, or automotive is a plus.
• 1+ years of leadership experience preferred, with a proven ability to lead and develop high-performing customer-facing teams.
• Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management, preferred.
• Additional language skills are a plus.

Responsibilities

• Execute strategies to achieve revenue targets and market-share growth.
• Establish and monitor key performance indicators (KPIs) to evaluate team performance and identify areas for improvement.
• Lead and guide the local field team, fostering high performance, accountability, and continuous improvement.
• Communicate goals consistently and connect them to site, market, and organization-wide targets and employee performance.
• Partner with cross-functional teams to understand and communicate customer preferences, market demands, and inventory management needs.
• Ensure a high level of customer satisfaction through timely and effective communication, product knowledge, customer education, and conversion support throughout the customer journey.
• Implement and enforce standard operating procedures to provide a consistent customer and employee experience.
• Identify opportunities to improve operational efficiency and cost-effectiveness.
• Track and report local business trends across cohorts to inform the business.
• Uphold and represent Rivian’s culture and values with team members and customers.
• Collaborate with the Retail Manager to achieve goals, improve processes, and optimize daily operations.
• Work with cross-functional partners to plan and execute activations, events, and strategies supporting brand awareness, traffic, product education, lead and demand generation, retention, and conversion.
• Implement processes that help team members move customers through the funnel using customer-facing platforms and internal tools.
• Support special events and new site openings across the commercial organization as needed.
• Maintain site operations and standards for front- and back-of-house areas.
• Perform keyholder opening and closing duties; complete operational checklists, lead team huddles, and write daily business recaps.
• Carry out daily operational duties, including back-of-house upkeep, food and beverage support, shipping and receiving, general space upkeep, cleaning, visual displays, and event support as needed.
• Ensure locations within the role’s purview comply with local, state, and federal regulations and Rivian policies and procedures.
• Take on additional projects, duties, and assignments as required or requested by commercial leadership.

Benefits

• Paid vacation
• Paid sick leave
• Life, medical, dental, vision, short-term disability, and long-term disability insurance for eligible employees
• 401(k) Plan, subject to eligibility requirements
• Employee Stock Purchase Program, subject to eligibility requirements
• Bonus payments based on site or regional performance, subject to plan terms and conditions
• Equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED