Service Account Manager - Memphis

Trane Italia • Memphis, TN

7d • $91,327 - $131,740

About The Position

The Service Account Manager joins Trane’s Commercial HVAC team and is responsible for delivering the company’s business strategy by developing long-term relationships with building owners and strengthening the existing customer base. The role focuses on providing total solutions that help customers achieve energy-efficient buildings, building customer value, and supporting sustainability through Trane’s service offerings.

The position prioritizes customer engagement and, when not interacting directly with customers, collaboration with colleagues in the office. The role uses consultative sales practices to identify opportunities, develop business cases, qualify and close new business, and grow or renew existing service agreements. Local travel is required.

Requirements

• At least 4 years of demonstrated experience or a bachelor’s degree.
• At least 3 years of solution sales experience and a track record of achieving and exceeding sales targets.
• Ability to engage multiple stakeholders, influencers, and key decision makers.
• Ability to generate and qualify leads, facilitate customer conversations using business-level insights to establish value and create demand, close new business, and grow existing account relationships.
• Strong financial and business acumen and a self-starter mindset.
• Availability for local travel.
• A valid, in-state driver’s license with no major or frequent traffic violations, including the listed violations or multiple smaller infractions or preventable collisions in the previous 3 years.

Responsibilities

• Target and identify opportunities, facilitate discovery, and qualify opportunities early in the buying and selling process.
• Pursue new business and grow existing account relationships through consultative selling, long-term relationship building, and attention to client needs.
• Help customers make purchasing decisions by developing business cases and financial pro formas and validating business outcomes.
• Gather and validate preliminary data and conduct facility walkthroughs, review construction plans, or complete other requirements.
• Build trusting client relationships, understand customer requirements, and offer valuable solutions that meet their needs.
• Seek development opportunities and learn about products, services, competitors, and technologies relevant to customers and the business.
• Navigate challenging customer situations and conversations in a way that builds trust, adapting to market changes and changing client needs.
• Identify new business leads and opportunities within current clients to grow accounts and increase value.
• Schedule sales calls and manage business activities and capacity to achieve short- and long-term sales targets.
• Prioritize workload and resources according to customers’ sales-cycle stage, and manage timelines to proactively sell, renew, or expand service agreements.
• Solve customer problems creatively, develop persuasive business cases, validate outcomes, and create plans that meet client needs.
• Work with sales teams to understand customer requirements, promote company products, and provide sales support.

Benefits

• Health insurance and holistic wellness programs with incentives, effective on the first day.
• Family-building benefits, including fertility coverage and adoption and surrogacy assistance.
• Paid time off, including up to 15 vacation days, paid holidays, sick leave, and additional options for volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level