Service Account Manager - Memphis

Trane Technologies•Memphis, TN

About The Position

Trane Technologies is seeking a Service Account Manager to join its Commercial HVAC team in Memphis. The role focuses on delivering the company’s service business strategy by developing long-term relationships with building owners, strengthening existing customer accounts, and offering solutions that support energy-efficient and sustainable buildings. The position prioritizes customer engagement; when not interacting with customers, the employee collaborates with colleagues in the office. The account manager uses a consultative sales approach to identify and qualify opportunities, pursue new business, and grow existing relationships. The role involves understanding customer requirements, developing business cases and financial pro formas, validating outcomes, and gathering preliminary facility information through walkthroughs, construction plans, or other means. The position also requires local travel and is designated safety-sensitive.

Requirements

At least 4 years of demonstrated experience or a bachelor’s degree.
At least 3 years of solution sales experience, with a record of achieving and exceeding sales targets.
Ability and desire to understand the business and connect current and potential customers with services that support efficient and sustainable buildings.
Ability to engage multiple stakeholders, influencers, and key decision makers.
Demonstrated ability to generate and qualify leads, lead customer conversations using business-level insights, establish value and create demand, close new business, and grow existing accounts.
Strong financial and business acumen and a self-starter mindset.
Availability for local travel.
A valid, in-state driver’s license with no major or frequent traffic violations, including the listed violations, or multiple smaller infractions or preventable collisions in the previous three years.

Responsibilities

Target and identify sales opportunities.
Facilitate discovery and qualify opportunities early in the buying and selling process.
Use consultative selling to pursue new business and grow existing account relationships, focusing on long-term relationships and customer needs.
Help customers make purchasing decisions by developing business cases and financial pro formas and validating business outcomes.
Gather and validate preliminary data, including through facility walkthroughs and review of construction plans or other requirements.
Build trusting client relationships, understand customer requirements, and offer valuable solutions.
Seek out new knowledge about relevant products, services, competitors, and technologies.
Navigate challenging customer situations and conversations while building trust and adapting to market or customer changes.
Identify new business leads and opportunities within current clients to grow accounts and increase value.
Schedule sales calls and manage business activities and capacity to achieve short- and long-term sales targets.
Prioritize workload and resources based on customers’ sales-cycle stage, and manage client timelines to proactively sell, renew, or expand service agreements.
Troubleshoot product or service challenges, gather information, develop possible solutions, and plan implementation to meet client needs.
Work with sales teams to understand customer requirements, promote company products, and provide sales support.