Manager, Sales & Delivery - Capitol Heights Service Center

Rivian•Capitol Heights, MD

7d•Onsite

About The Position

Rivian is seeking a dynamic, results-oriented Retail and Delivery Manager to lead its field organization at the Capitol Heights Service Center. The manager owns the customer journey from initial engagement through vehicle delivery and oversees sales, logistics, and last-mile delivery operations at the assigned location. The role drives team productivity and accountability against daily, weekly, monthly, quarterly, and annual performance goals. The manager creates a productive environment that delivers memorable customer experiences, engages employees, and supports strong business performance. The role leads day-to-day execution, collaborates across functions on local activations and community engagement, and uses data-driven insights to refine processes. The manager is expected to lead by example, develop team culture, and achieve measurable results aligned with Rivian’s mission and values.

Requirements

At least 5 years of field sales experience and at least 2 years of field leadership experience; multi-unit management experience is preferred.
Bachelor’s degree or equivalent relevant work experience.
Strong understanding of the electric vehicle industry, including market dynamics, customer needs, and regulatory considerations.
Experience with P&L, POS, and CRM software.
Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management.
Ability to work a flexible schedule, including nights, weekends, and/or holidays, and willingness to travel up to 75% based on business needs.
Ability to operate large, high-performance vehicles and conduct customer demo drives.
Valid driver’s license in the state of residence or state of daily commute, an exceptional driving record, and eligibility to obtain the appropriate state license within the first 60 days if needed.
No drug- or alcohol-related driving incidents in the last 3 years; no more than 1 serious moving violation in the last 3 years; and no driving-related license suspension or revocation within a 3–5-year period. The role is subject to continuous MVR monitoring.
Ability to obtain and maintain local sales licenses where applicable.
Excellent written and spoken English; strong communication skills.
Strong analytical skills and ability to use sales data and metrics.
Results-driven approach focused on achieving and exceeding sales targets.
Customer-first approach and commitment to delivering an exceptional customer and community experience.
Entrepreneurial, resourceful approach to problem-solving and overcoming challenges.
Ability to build relationships, collaborate, manage multiple projects, and achieve results in a fast-paced, high-growth environment.
Proficiency with project management tools and preparation of memos and presentations; familiarity with Confluence, Smartsheet, and MS Office or Google Suite.
Willingness to work in varied conditions at a full-service retail location or service center, including outdoors and operating vehicles in unpredictable weather.
Ability to perform physical tasks that may include sitting for 2 or more hours at a time; standing for up to 8 or more hours a day; walking, bending, kneeling, lying down, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for grasping and using tools, entering data, writing communications, and calling customers or internal partners.
Ability to see, read, and interpret documents such as regulations, safety rules, operating and maintenance instructions, or schematics.

Nice To Haves

Experience in retail, sales, hospitality, or similar fields.
Experience in a direct-to-consumer business model and/or commission-based sales organization.
Additional language skills.
Multi-unit management experience.

Responsibilities

Ensure an authentic, engaging, educational, and brand-aligned customer experience across the region.
Drive sales performance and execute strategic initiatives to achieve revenue targets and grow market share.
Own, track, and deliver on KPIs; connect team members to company-wide objectives and drive location and individual performance.
Ensure accurate execution of every stage of vehicle delivery, including vehicle preparation, customer paperwork, logistics coordination, and final handoff.
Partner with Service, Vehicle Operations, and other departments to analyze operations and recommend changes that improve efficiency and reduce operating expenses.
Optimize staffing to meet customer demand through efficient schedules and shift patterns.
Plan and execute cross-functional activations, events, and strategies that support brand awareness, traffic, product education, lead generation, demand generation, retention, and conversion.
Manage operations in alignment with the financial plan, including revenue, payroll budget, and store P&L.
Maintain accurate document execution to prevent errors and safeguard revenue.
Ensure compliance with local, state, and federal regulations and Rivian policies and procedures.
Take on additional projects, duties, and assignments as required or requested by leadership.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan, subject to eligibility requirements
Employee Stock Purchase Program, subject to eligibility requirements
Bonus payments based on site or regional performance, subject to plan terms and conditions
Equity awards