Sales Supervisor - Capitol Hill

Warby Parker • Seattle, WA

1d

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences in a retail setting. Sales Supervisors contribute to the business through direct customer interactions, sharing the company’s story and mission on the sales floor, improving processes, and participating in special projects. The role may also be known as Keyholder at other brands.

The Sales Supervisor helps maintain an efficient, inclusive, service-minded retail environment; provides product knowledge and style advice; and leads selling, front-of-house operations, and team touch-bases when a manager is not present. The position includes opening and closing the store and helping foster a respectful, inclusive culture.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management position.
• Exceptional interpersonal and communication skills to deliver excellent customer service.
• Ability to stay calm under pressure and adapt quickly.
• Entrepreneurial spirit and willingness to take initiative.
• Curiosity and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving ability.
• Self-motivation and pride in one's work.
• Ability to bring positive, fun energy to the workplace, including during long hours.
• Must not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer thoughtful, honest style advice.
• Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
• Lead by example as an upbeat, flexible team player.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.
• Contribute to process ideation and improvement and participate in special projects.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical Education Reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed