Phlebotomist / Administrative Assistant - Capitol Hill

One Medical•Seattle, WA

1d•$25 - $27•Onsite

About The Position

One Medical is seeking a Phlebotomist / Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist, to provide venipuncture and other clinical support services while creating an exceptional in-office patient experience. The role serves as a first point of contact and patient ambassador, supports patients through clinical and administrative interactions, and helps maintain an inviting, on-brand office environment. The position also provides support to the Practice Coordinator, Operations Manager, and providers as requested. The successful candidate combines careful specimen collection with tactful interpersonal skills, effective written and verbal communication, empathy, and a strong service orientation. They work collaboratively, adapt to changing patient and team needs, contribute to problem solving and team development, and use One Medical’s technology suite to complete daily work. This is a full-time, 40-hour-per-week, in-office role in Capitol Hill, Seattle, Washington. Shifts are generally eight hours, Monday through Friday, scheduled between 6:45 a.m. and 6:00 p.m. The hourly range is $25.00–$27.00, based on a standard full-time schedule. Compensation may vary based on candidate-specific factors and work location. The schedule may change based on business direction.

Requirements

Active phlebotomy certification to practice in Washington.
At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside a training or externship environment.
Strong customer service skills, including the ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
Strong written and verbal communication skills.
High school diploma or equivalent.
Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to demonstrate confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a smooth in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Answer patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical work, including biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties such as check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Support team development by participating in rounding, team huddles, and team problem solving, and by supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.
Malpractice insurance coverage for practicing clinicians.
UpToDate subscription for practicing clinicians.
Annual continuing medical education stipend for practicing clinicians.
Weekly provider rounds and shared learning time.
Discounted rate to attend One Medical’s Annual REAL primary care conference.