Associate Manager, One Demand Operations

Mars • Chicago, IL

3d • $79,280 - $109,010 • Onsite

About The Position

Mars is transforming the way it works through One Demand, connecting consumer understanding, customer growth, commercial excellence, and advanced analytics to improve business impact. The Associate Manager, One Demand Operations will help shape and enable this transformation as part of the One Demand Operations & Enablement team. The role partners with Marketing, Sales, Data & Analytics, Digital Technologies, Licensing, Consumer Promotions, and agency partners to support operational excellence and continuous improvement.

The position supports One Demand processes, including the Category Business Unit Planning Process; improves and scales ways of working; coordinates change adoption; leads cross-functional initiatives; supports agency and vendor processes; and uses operational performance data and business metrics to inform recommendations and leadership reporting. It is based in the Chicago office.

Requirements

• Bachelor's degree in Business or a related field.
• At least 3 years of experience in Marketing, Sales or Commercial Operations, Project Management, Agency Management, Business Operations, or a related field.
• Demonstrated success working across multiple stakeholders in a matrixed environment.
• Experience leading initiatives that deliver measurable business outcomes.
• Strong written and verbal communication skills.
• Strong digital acumen and proficiency with Microsoft 365 applications and collaboration tools.
• Strong planning and organizational skills.
• Customer-first mindset and problem-solving instincts.

Nice To Haves

• Experience using AI-enabled productivity tools, such as Copilot, to improve efficiency, accelerate insights, and enhance ways of working.

Responsibilities

• Support One Demand processes, specifically the Category Business Unit Planning Process, to help teams work more efficiently and effectively.
• Identify opportunities to simplify, standardize, and improve ways of working across the organization.
• Translate business needs into scalable operational solutions that enable growth.
• Build partnerships across functions, organizational levels, and external partners.
• Facilitate alignment among diverse stakeholders and help teams move from strategy to execution.
• Foster an inclusive, collaborative environment where ideas and perspectives are valued.
• Support implementation and adoption of new capabilities, tools, technologies, and ways of working.
• Coordinate communications, training, and engagement activities to help associates navigate change.
• Champion continuous improvement and encourage innovative thinking.
• Lead cross-functional projects and operational initiatives from planning through execution.
• Manage priorities, dependencies, risks, and stakeholder communications to support successful outcomes.
• Support agency and vendor processes that enable efficient and effective delivery.
• Monitor operational performance and business metrics to identify opportunities and risks.
• Turn data into actionable recommendations that support decision-making.
• Develop reporting and leadership updates that promote transparency and accountability.

Benefits

• Industry-competitive salary and benefits package, including company bonus.
• Medical and dental benefits.
• Participation in a 401(k) plan.
• Paid time off benefits.
• Learning and development support from day one, including access to Mars University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager