Associate Manager, Marketing Product Ops, CRM Automation

DoorDash•San Francisco, NY

10d

About The Position

DoorDash's marketing product operations team connects the Retention Marketing organization with the tools, systems, and data that power it. The Associate Manager, CRM Automation will own the development and evolution of AI-powered automation that helps Campaign Operators build, edit, quality-check, and monitor CRM campaigns more quickly and accurately across audiences. The role partners with Campaign Operators to identify manual work and with Martech and other cross-functional teams to design, ship, and scale internal AI-enabled tools and workflows. The position owns the CRM automation roadmap and applies AI to campaign creation, editing, QA, and ongoing monitoring. It also defines requirements and priorities with Campaign Operators, Marketing, Martech, and Product; measures adoption, time saved, and campaign error rates; and creates documentation, standard operating procedures, and training to support adoption. DoorDash describes itself as a technology and logistics company focused on empowering local economies. The role’s national U.S. base salary range is $108,800–$160,000, and compensation also includes opportunities for equity grants. The company expects the position to be filled by 12/29/2026.

Requirements

At least 4 years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company.
Hands-on experience building, editing, or operating CRM campaigns in a marketing automation platform such as Braze, Salesforce Marketing Cloud, Iterable, Responsys, or a similar platform.
Fluency with AI tools such as ChatGPT, Claude, or Copilot, and demonstrated ability to apply them to automate repetitive work.
Demonstrated ability to coordinate cross-functional projects, define milestones, manage dependencies, and keep stakeholders aligned.
Comfort working with data to track adoption and efficiency metrics and surface insights.
Strong written and verbal communication skills, including the ability to explain technical automation in plain language for campaign operators.
Detail-oriented, with a high bar for quality and an ability to notice what is missing.

Nice To Haves

Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms.
Experience working across multiple brands or audiences, such as consumer, B2B, or international.
Basic SQL knowledge for querying campaign or usage data.
Experience writing internal documentation, training materials, or adoption playbooks.
Experience with dashboards or basic SQL is a plus.

Responsibilities

Own and evolve the CRM automation roadmap, using internal AI tools to help Campaign Operators build, edit, QA, and monitor campaigns more efficiently.
Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them.
Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across audiences.
Partner with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize automation work.
Track and report on adoption, time saved, and campaign error rates to demonstrate automation impact.
Build documentation, SOPs, and training to help Campaign Operators adopt new tools and workflows confidently.

Benefits

401(k) plan with employer matching.
16 weeks of paid parental leave.
Wellness benefits.
Commuter benefits match.
Paid time off and paid sick leave in compliance with applicable laws.
Medical, dental, and vision benefits.
11 paid holidays.
Disability insurance and basic life insurance.
Family-forming assistance.
Mental health program.
Equity grant opportunities.
For salaried roles, flexible paid time off/vacation plus 80 hours of paid sick time per year.