Associate Manager, Marketing Product Ops, CRM Automation
About The Position
DoorDash’s marketing product operations team connects its Retention Marketing organization with the tools, systems, and data that support it. The Associate Manager, CRM Automation will own the development of AI-powered automation that helps Campaign Operators build, edit, QA, and monitor CRM campaigns more efficiently and with fewer errors across audiences. The role partners with Campaign Operators to identify manual work in campaign workflows, then works with the Martech team to design, ship, and scale internal AI-enabled tools and workflows. It owns CRM automation end-to-end and collaborates with Campaign Operators, Marketing, Martech, and Product. The position is expected to be filled by 12/29/2026.
Requirements
- At least 4 years of experience in marketing technology, marketing operations, CRM marketing, program management, or a similar operational role at a technology company.
- Hands-on experience building, editing, or operating CRM campaigns in a marketing automation platform such as Braze, Salesforce Marketing Cloud, Iterable, Responsys, or a similar platform.
- Fluency with AI tools such as ChatGPT, Claude, or Copilot, and demonstrated ability to apply them to automate repetitive work.
- Ability to coordinate cross-functional projects, define milestones, manage dependencies, and keep stakeholders aligned.
- Comfort working with data to track adoption and efficiency metrics and surface insights.
- Strong written and verbal communication skills, including ability to explain technical automation in plain language to campaign operators.
- Strong attention to detail and a high bar for quality.
Nice To Haves
- Experience building automations or workflows with AI tools, scripts, APIs, or low-code/no-code platforms.
- Experience working across multiple brands or audiences, such as consumer, B2B, or international.
- Basic SQL knowledge for querying campaign or usage data.
- Experience writing internal documentation, training materials, or adoption playbooks.
- Experience with dashboards or basic SQL.
Responsibilities
- Own and evolve the CRM automation roadmap using internal AI tools to improve how Campaign Operators build, edit, QA, and monitor campaigns.
- Identify high-effort manual steps in campaign build and edit workflows and design AI-assisted automations to replace them.
- Apply AI to campaign QA and ongoing monitoring so issues are caught early and surfaced quickly across audiences.
- Partner with Campaign Operators, Marketing, Martech, and Product to define requirements and prioritize automation work.
- Track and report on adoption, time saved, and campaign error rates to demonstrate automation impact.
- Build documentation, SOPs, and training to support Campaign Operators’ adoption of new tools and workflows.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Equity grant opportunities
- Flexible paid time off/vacation for salaried roles
- 80 hours of paid sick time per year for salaried roles
- Vacation accrual for hourly roles
- Paid sick time accrual for hourly roles
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Premium healthcare
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
