Associate II - ECC Enterprise Support, Remote-Bilingual Spanish

St. Jude Children’s Research Hospital•Memphis, TN

9d•Remote

About The Position

ALSAC, the fundraising and awareness organization for St. Jude Children’s Research Hospital, is hiring an Associate II - Enterprise Support to support donors, volunteers, and supporters through phone, email, chat, text, and social media. The role builds relationships, supports fundraising efforts, resolves questions and issues, and helps supporters engage with St. Jude’s mission. It also provides culturally relevant Spanish-language support to donors and volunteers. The position works from home, Monday through Friday, from 11:30 AM to 8:00 PM Central Time. The work environment is fast-paced and may include evenings, weekends, and peak fundraising seasons. Full-time role benefits include medical, dental, and vision coverage; a 401(k) retirement plan with a 7% employer contribution; paid time off; maternity and paternity leave; infertility treatment; adoption and education assistance; and enterprise learning and development.

Requirements

At least 1 year of experience in customer service, sales, or a call center environment.
High school diploma or equivalent.
Excellent verbal and written communication skills across phone, email, chat, text, and social media.
Strong multitasking, time management, and organizational skills.
Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
Ability to work independently and as part of a mission-driven team.

Nice To Haves

Ability to communicate effectively in both English and Spanish, spoken and written.

Responsibilities

Connect with donors and volunteers across multiple channels, providing guidance, encouragement, and appreciation.
Support and coach individuals and teams through fundraising, including helping them set goals, stay motivated, and celebrate milestones.
Resolve issues, answer questions, and provide a seamless donor experience.
Educate supporters about St. Jude’s impact and encourage engagement through events, campaigns, and giving opportunities.
Provide culturally relevant Spanish-language support and communication to donors and volunteers.
Monitor feedback, identify opportunities for improvement, and share insights to help improve donor engagement.
Work effectively in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.