Customer Service & Sales Support Associate II (Bilingual English/Spanish)

U.S. Spice Mills•Glendale Heights, IL

11d•Onsite

About The Position

The Customer Service & Sales Support Associate is responsible for full account ownership, serving as the primary point of contact for customers from initial inquiry through final delivery. The role manages customer communications, contract oversight, order entry, and logistics coordination to support customer satisfaction. It also provides administrative support to the Director of Sales for strategic initiatives, including customer visits and annual volume reviews. This is a full-time, first-shift, on-site role in Glendale Heights, Illinois, working Monday through Friday. The position involves occasional visits to the warehouse, where employees must work around strong spice aromas; PPE will be provided.

Requirements

3–5+ years of customer service and/or sales support experience.
Bilingual proficiency in English and Spanish, including proficient written and spoken communication in both languages.
Strong interpersonal skills and the ability to follow complex written and verbal instructions.
Intermediate skills with the MS Office Suite and/or Google Docs, and good typing skills.
Ability to work effectively in a fast-paced environment.
Ability to work around strong spice aromas when occasionally entering the warehouse.
High attention to detail to ensure accuracy in contracts, labeling, and lot number tracking.
High school diploma, GED, or equivalent.

Nice To Haves

Customer service or sales support experience within a manufacturing facility.
Experience with ERP software and inventory management systems.

Responsibilities

Own assigned customer accounts and respond to inquiries by email and phone in a professional and timely manner.
Enter customer orders, transaction details, and contact information accurately into the ERP system.
Schedule truck shipments, coordinate order picking with the warehouse team, and verify shipping details against sales orders.
Generate and verify pallet tags, bills of lading, and packing slips.
Send Certificates of Analysis (COAs) to customers and ensure they contain the correct lot information.
Assist the Director of Sales with customer visit preparation, annual volume reviews, and other sales-related initiatives.
Coordinate with production to identify manufacturing needs and track inventory levels to determine product availability.
Identify and resolve customer complaints or logistics issues, using internal resources before escalating.