Associate II - ECC Enterprise Support, Remote-Bilingual Spanish

ALSAC•Memphis, TN

10d•Remote

About The Position

ALSAC is the fundraising and awareness organization for St. Jude Children’s Research Hospital. The Associate II - Enterprise Support builds relationships with donors, volunteers, and supporters across the country through phone, email, chat, text, and social media. The role supports the mission of finding cures and saving children by helping supporters engage with fundraising and awareness efforts. The position provides guidance and appreciation to donors and volunteers, coaches individuals and teams through fundraising, resolves questions and issues, and educates supporters about St. Jude’s impact, events, campaigns, and giving opportunities. It also provides culturally relevant support in Spanish, monitors feedback for trends and improvement opportunities, and works in a fast-paced environment that may include evenings, weekends, and peak fundraising seasons. Schedule: Monday through Friday, 11:30 AM CT to 8:00 PM CT. Work from home.

Requirements

At least 1 year of experience in customer service, sales, or call center environments.
Excellent verbal and written communication skills across phone, email, chat, text, and social media.
Strong multitasking, time-management, and organizational skills.
Comfort with technology, including Microsoft Office, CRM systems, and social media tools.
Ability to work independently and as part of a mission-driven team.
High school diploma or equivalent required.

Nice To Haves

Ability to communicate effectively in both English and Spanish, spoken and written.

Responsibilities

Connect with donors and volunteers through multiple channels, offering guidance, encouragement, and appreciation.
Support and coach individuals and teams through fundraising, including helping them set goals, stay motivated, and celebrate milestones.
Resolve issues and answer questions to provide a seamless donor experience.
Educate supporters about St. Jude’s impact and encourage engagement through events, campaigns, and giving opportunities.
Provide culturally relevant communication and support in Spanish to donors and volunteers.
Monitor feedback, identify opportunities for improvement, and share insights to help shape donor engagement.
Adapt to a fast-paced environment that may include evenings, weekends, and peak fundraising seasons.