Part-Time Donation Services Associate - Iliff Store

Goodwill of Colorado • Aurora, CO

6d • Onsite

About The Position

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers or stand-alone donation centers. The associate provides friendly, timely customer service, answers product questions, and helps customers unload donations. Donations must be handled with care, inspected, and sorted for the sales floor or shipment to other locations.

The role helps maintain a safe, clean, and organized donations entrance and parking lot. Depending on the assignment, the associate may maintain a remote donation center, shed, or trailer; follow opening and closing procedures; keep supplies stocked; track donation levels; and communicate when a truck is needed. The associate may also assist drivers with loading and unloading, cross-train in other areas, and report to a store or stand-alone center when needed. Work is outdoors in varying weather conditions and temperatures. The position is part-time, with PM shifts available, and requires weekend availability.

Requirements

• Ability to make decisions in accordance with Goodwill standards and guidelines.
• Basic computer skills, including logging into a computer system to order supplies and send and receive email.
• Ability to work in varying weather conditions and temperatures.
• Ability to use safety equipment, such as a dolly or pallet jack, to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.
• Ability to work a varied schedule that includes weekends, evenings, and holidays, with occasional overtime as necessary.
• Ability to meet the listed physical demands, including frequent handling of heavy items and continuous standing, walking, and working in varying weather conditions.

Nice To Haves

• High school diploma or equivalent.
• One year of retail experience.

Responsibilities

• Greet customers promptly, provide excellent customer service, and answer product questions as needed.
• Assist customers by unloading donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and assess their quality to determine whether they should go to the sales floor or be shipped to another location.
• Maintain a safe, clean, and organized environment in donation entrances and parking lot areas.
• When assigned to a remote site, maintain donation centers, sheds, or trailers and follow opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report daily donation levels at remote centers to help prevent trailers from becoming overstocked.
• Communicate promptly when a donation warehouse or trailer is becoming full and a truck is needed.
• Follow retail center and donation center policies and procedures.
• Assist drivers with loading and unloading donations onto trucks when necessary.
• Follow safety processes and procedures to support a safe working environment.
• Cross-train in other departments or areas and provide backup as required.
• Report to a store donation center or stand-alone center when necessary.

Benefits

• Eligible for DailyPay, providing access to earned pay on the employee's chosen schedule.
• Part-time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave.
• Employees may make pre-tax or post-tax (Roth) contributions to the retirement plan; participation requires being at least 18 years old.
• Goodwill of Colorado is an eligible employer for the Public Service Loan Forgiveness Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed