About The Position

The Associate Healthcare Care Consultant (Associate HCC) is an entry-level business development professional who supports hospice referral growth through relationship development, community outreach, and customer engagement. Working alongside experienced sales and operational leaders, the Associate HCC learns consultative selling, healthcare referral development, and market planning while representing the organization’s mission, values, and commitment to patient care. The position includes structured coaching, mentorship, and field training to prepare the associate for potential advancement to a Healthcare Care Consultant role. The Associate HCC supports relationships with healthcare referral partners, participates in customer visits and follow-up, contributes to community education and outreach, and helps execute territory and account development plans. The role also involves maintaining customer and market records, coordinating with clinical, operational, and admissions teams, attending training and team meetings, and complying with company policies and applicable regulatory requirements. The position is safety-sensitive and requires a valid driver’s license, reliable transportation, and travel within an assigned territory.

Requirements

  • Bachelor’s degree preferred, or an equivalent combination of education and experience.
  • Strong communication, interpersonal, and relationship-building skills.
  • Ability to learn consultative sales techniques and apply coaching feedback.
  • Self-motivation and a desire to build a career in healthcare sales and business development.
  • Proficiency with Microsoft Office and other business technology tools.
  • Valid driver’s license, reliable transportation, and ability to travel within the assigned territory.

Nice To Haves

  • Previous internship, customer service, healthcare, recruiting, hospitality, retail sales, or business development experience.
  • Exposure to healthcare, senior care, hospice, home health, or related industries.
  • Leadership experience through work, athletics, student organizations, or volunteer activities.

Responsibilities

  • Learn and apply the organization’s consultative selling process through field training, coaching, and guided customer interactions.
  • Support professional relationships with physicians, discharge planners, social workers, senior living communities, skilled nursing facilities, and other healthcare referral partners.
  • Accompany senior sales representatives on customer visits to learn account management and referral development techniques.
  • Help identify opportunities to strengthen referral relationships and increase community awareness.
  • Participate in customer follow-up activities to support exceptional service and responsiveness.
  • Participate in community presentations, health fairs, networking events, and educational programs.
  • Help educate referral sources, patients, families, and community partners about hospice services and the organization’s value proposition.
  • Assist with planning and coordinating outreach activities.
  • Represent the organization professionally at community and business events.
  • Assist with territory and account development plans under sales leadership guidance.
  • Support referral and admission growth objectives through daily activity and relationship-building.
  • Maintain accurate records of customer interactions, opportunities, and market intelligence in company systems.
  • Participate in territory reviews and business planning discussions.
  • Build working relationships with clinical, operational, and admissions teams to support a positive customer experience.
  • Collaborate with internal stakeholders to support patient access and referral coordination.
  • Participate in team meetings, training programs, and professional development activities, and seek coaching and feedback.
  • Follow company policies, procedures, compliance standards, and regulatory requirements.
  • Complete required compliance and annual training programs.
  • Demonstrate the organization’s mission, vision, and values, and maintain professionalism, integrity, and accountability.
  • Perform other duties as assigned.

Benefits

  • Competitive pay
  • 401(k) with company match
  • Career advancement opportunities
  • National and local recognition programs
  • Teammate Assistance Fund
  • Medical, dental, and vision insurance for full-time associates
  • Generous paid time off and 7 paid holidays for full-time associates
  • Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care
  • Education support and tuition assistance for full-time associates
  • Company-paid life and long-term disability insurance for full-time associates
  • Voluntary benefits, including pet, critical illness, accident, and long-term care coverage
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