Associate, Guest Experience Operations

Art and Wellness Enterprises•Bentonville, AR

13d•Onsite

About The Position

The Associate, Guest Experience Operations provides customer service to guests, members, and staff at Crystal Bridges and The Momentary. The role supports guest safety and wellbeing, admission and membership transactions, and visitor assistance throughout lobby entrances, exhibitions, venues, galleries, performance entrances, and outdoor spaces. Associates serve as ambassadors for both institutions, help guests make the most of their visits, and maintain awareness of the safety of people, artwork, and property. The position regularly involves evening and weekend work, with schedules that may vary based on events and staffing needs. The role is based on-site in Bentonville, Arkansas. Associates use ticketing software, scanners, tablets, cash-handling procedures, and museum communications devices. Work takes place indoors and outdoors, including in adverse weather and in galleries with flashing lights or loud noises. Employment offers are contingent on completion of a confidentiality agreement and background check where permitted by law, and verification of eligibility to work in the United States.

Requirements

High school diploma or GED and similar experience preferred.
Valid driver’s license and ability to qualify as an insurable driver required.
Excellent attendance and punctuality.
Ability to be patient and flexible while maintaining energy and focus on customer service.
Ability to multitask and work as part of a team.
Good judgment and ability to recognize and professionally address customer service concerns.
Good command of general computer applications and basic math skills.
Ability to stand and walk for at least three hours without a break and work throughout institutional spaces for prolonged periods.
Ability to lift at least 50 pounds unassisted.
Ability to use a computer for prolonged periods with good eye-hand coordination.
Visual acuity to review written materials, observe large crowds, and provide detailed descriptions.
Ability to communicate and interact politely and effectively with a wide range of members, visitors, volunteers, and staff.
Ability to work evening and weekend hours and maintain flexibility in work hours due to events and staffing needs.
Ability to work outdoors in adverse weather, including extreme temperatures, rain, sleet, and snow, and in galleries with flashing lights and loud noises.
Successful completion of a confidentiality agreement and background check where permitted by state law; provide identification verifying eligibility to work in the United States.

Nice To Haves

At least 6 months of experience in customer service, security, or a related industry.
Prior experience with a computerized cash register system and accurately balancing a cash drawer.
Enthusiasm about being a team member at a major performing arts venue with a visitor-centered community dynamic.

Responsibilities

Provide excellent customer service to members, guests, and colleagues across Crystal Bridges and The Momentary, including outdoor areas and gallery spaces.
Circulate through assigned indoor and outdoor posts, serving as a primary guest contact and helping ensure the safety of guests, staff, artwork, and property.
Process admissions, sell and renew memberships, answer questions, and provide information about exhibitions, events, programs, and amenities.
Observe and report criminal activity, fire, safety hazards, suspicious conditions or people, policy violations, accidents, injuries, and hazardous conditions.
Remain alert and help deter vandalism, theft, and negligence.
Become proficient with ticketing software, ticket scanners, and admission tablets; assist guests with visit and ticketing options and suggest alternatives when conflicts arise.
Stay informed about institutional offerings, products, policies, software, and ticketing systems.
Balance an individual cash drawer at the end of each shift and follow cash-handling procedures.
Assist supervisors and management in researching and resolving guest services issues.
Keep assigned post locations organized and ensure displayed materials and information are current and stocked.
Support Guest Experience Operations tasks during performances, events, previews, and other assigned times.
Handle evacuations and difficult situations according to Museum policy.
Escort individuals through galleries before and after museum hours as directed by department leadership.
Drive company vehicles, including shuttles and golf carts.
Perform other duties and responsibilities as assigned to support evolving organizational needs.