Associate, Floating (Part Time)

SLC Public Library•Salt Lake City, UT

1d•Onsite

About The Position

The Associate, Floating is a part-time, associate-level public service role with no fixed home branch. The employee provides public service desk coverage at Salt Lake City Public Library locations throughout the system, with assignments varying by day or week based on Staffing Manager direction. The role requires quickly learning each location’s layout, procedures, and community, and may include same-day reassignment as coverage needs change. Floating Associates help maintain consistent service across the Library system by sharing practical ideas, issues, and relationships among locations. The position provides friendly, high-quality service to a diverse population in person, by phone, and electronically. Duties include answering questions, basic reference and readers’ advisory, helping patrons locate materials and use computers and technology, processing circulation transactions and holds, sorting and shelving materials, and assisting with account activity and fines. When designated, the Associate may serve as Librarian in Charge, providing shift oversight and responding to patron concerns and operational issues. The position requires regular onsite presence at Library locations across Salt Lake City. It is part-time at 18 hours per week, and applicants must be available for one of the listed schedule options. Work assignments and schedules may change based on systemwide staffing needs and operational requirements.

Requirements

Completion of a Bachelor’s Degree and one year of related job experience, or an equivalent combination of education and experience demonstrating the ability to perform the primary responsibilities.
Enthusiasm for working with the public and strong customer service skills.
Clear written and verbal communication skills and the ability to work well with different teams.
Excellent computer skills.
Comfort working at different locations and adjusting to new teams, settings, and procedures, often with little notice.
Ability to work the specified schedule, including days, nights, or weekends as scheduled.
Reliable transportation to travel to any assigned Library location; personal vehicle users must maintain state-required insurance.

Nice To Haves

Experience in public library customer service or circulation.
Spanish language skills and/or skills in other non-English languages.

Responsibilities

Report to assigned Library locations as scheduled by the Staffing Manager, often working at a different branch each day; learn each location’s layout, procedures, and community, and accommodate possible same-day reassignments.
Provide friendly, high-quality service at public service desks, including answering questions, offering basic reference and readers’ advisory, and helping patrons find materials and use computers and technology.
Interpret Library rules, policies, and procedures consistently across locations and interact with patrons in person, by phone, and electronically; handle difficult patron interactions as needed.
Build positive working relationships with staff, patrons, and volunteers at each location, and accept assignments professionally and promptly.
Keep up with systemwide updates and procedure changes, and share coverage needs, recurring issues, and patron feedback with the Staffing Manager.
Check library materials in and out, process hold requests, assist patrons with account activity and fines, and potentially handle cash transactions or use the automated material handler.
Sort and shelve library materials and retrieve materials from book drops as needed.
When designated as Librarian in Charge, provide shift oversight, address patron concerns, enforce the Library’s code of conduct, and respond to operational issues and incidents in accordance with policies and procedures.
Perform other duties as assigned or required.