Associate Field Service Engineer - Minneapolis/St. Paul, MN

Danaher Corporation•Minneapolis, MN

16h•$62,000 - $72,000•Remote

About The Position

The Associate Field Service Engineer supports customers by servicing Beckman Coulter Diagnostics equipment, helping meet customer needs that directly affect patient health and well-being. The role is part of the Northland Field Service Team, based in the Twin Cities area, and reports to the local Field Service Supervisor. The position is remote from home and covers the Northland territory of North Dakota, South Dakota, Minnesota, Wisconsin, and Montana. Under minimal direction, the engineer troubleshoots, installs, validates, performs preventive maintenance and modifications, and repairs Beckman Coulter equipment. The role also provides technical product training, maintains service documentation, orders repair parts, adheres to service-cycle times, and uses business systems to plan service calls and advance team goals. The engineer communicates with internal and external customers and assists in training newer Field Service Engineers. The role involves travel within an assigned geography and periodic travel to other areas, including overnight travel. It requires a valid driver’s license with an acceptable driving record and the ability to meet the stated physical demands. The position offers an annual salary range of $62,000–$72,000 and is eligible for bonus or incentive pay. Eligible employees may receive paid time off, medical, dental, and vision insurance, and a 401(k).

Requirements

Associate degree, preferably in a technical, biomedical, instrumentation, electrical engineering, or related field, or equivalent military experience.
At least 1 year of experience diagnosing and repairing mechanical, electromechanical, robotic, electronic equipment, and/or instrumentation.
Ability to travel to provide service in an assigned geography and periodically travel to other areas, including overnight travel.
Valid driver’s license with an acceptable driving record.
Ability to lift, lower, and carry up to 50 lbs. unassisted.
Ability to frequently bend, stoop, twist, turn, crouch or crawl, push or pull, and sit or stand for extended periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.

Nice To Haves

At least 1 year of experience in advanced troubleshooting.
Experience developing relationships with internal and external customers to foster positive partnerships and improve customer satisfaction and retention.
A technical college major such as biomedical technology, engineering, or a related field.

Responsibilities

Troubleshoot, install, validate, perform preventive maintenance and modifications, and repair Beckman Coulter equipment under minimal direction.
Provide excellent and efficient service to Beckman Coulter customers and deliver technical training on products.
Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
Use business systems such as OBI, Sales Force, and SharePoint for service-call planning and advancing team goals.
Communicate with internal and external customers at various levels, recognizing and addressing their needs.
Assist with training newer Field Service Engineers.