Associate Field Sales Account Executive - Santa Monica/Malibu

The RealReal•Malibu, CA

1d•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor (ALRA) is a sales position at The RealReal focused on growing new business and reactivating lapsed consignor relationships. The role builds a consignor base by acquiring luxury goods from new clients and reconnecting with past consignors. Advisors cultivate client relationships, understand each consignor’s closet, and provide strategic guidance on what and when to consign to help maximize returns. The position suits an entrepreneurial, adaptable, customer-focused person with an interest in luxury brands, fashion, and sustainability. The advisor sources and converts leads, manages pipeline activity using tools such as Salesforce, meets monthly sales quotas, and delivers a high-touch client experience throughout the consignment process. Responsibilities include reviewing consignment contracts, setting pricing expectations, coordinating item pickup and shipment to e-commerce centers, and collaborating with Retail and Consignor Relations teams. More than 70% of the time is spent in the field, including personalized in-home appointments. The role requires a 40-hour workweek with occasional off-hours, residence in the assigned territory, and travel of more than 70% within that market.

Requirements

Technologically proficient and comfortable using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivated by ownership, growth, and impact, with drive to build a book of business and improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Able to build rapport, earn trust, and communicate effectively about high-value goods or services with discerning clients.
Strong relationship-building, organizational, and problem-solving skills, with excellent verbal and written communication.
Customer-focused, with a passion for luxury, fashion, and sustainability.
Willing and able to travel more than 70% within the designated market.
Able to work a 40-hour week with occasional off-hours and reside in the assigned territory.
Valid driver’s license, except for the Manhattan, Brooklyn, and Chicago markets; compliant insurance and driving record.
Able to lift up to 25 pounds as needed.

Nice To Haves

Proficiency with Salesforce or a similar CRM.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments.
Develop networking and outreach strategies to acquire new consignors, reactivate lapsed relationships, and generate repeat business.
Build a sales pipeline by sourcing leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors.
Use Salesforce and other tools to manage pipeline activity and opportunities.
Meet or exceed monthly quotas and key performance metrics for new business and reactivation.
Provide a high-touch, white-glove client experience and build long-term client relationships.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items and coordinate their pickup and shipment to The RealReal’s e-commerce centers.
Spend the majority of work time in the field cultivating client relationships and securing consigned items through in-home appointments.
Maintain disciplined outreach, follow-up, communication, and accountability while prospecting, overcoming objections, and moving opportunities efficiently.