Associate Field Sales Account Executive - New Jersey North

The RealReal•Millburn, NJ

7d•$60,000 - $70,000

About The Position

The Associate Luxury Resale Advisor (ALRA) is a sales position at The RealReal focused on growing new business and reactivating lapsed consignor relationships. The advisor acquires luxury goods from new clients, reconnects with past consignors, and builds a consignor base through relationship-building, prospecting, and personalized guidance on what and when clients should consign to maximize their returns. The role delivers a high-touch, white-glove client experience throughout the consignment process, including consultations, contract review, pricing guidance, and coordination of item pickup and shipment. It partners with Retail and Consignor Relations teams to support sales growth and resolve client concerns. More than 70% of the work is spent in the field, including personalized in-home appointments. The employee must reside in the assigned territory and be able to commit to a 40-hour workweek, with occasional off-hours.

Requirements

Technologically proficient and comfortable using CRM systems and digital tools to manage pipeline and performance.
Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
Motivated by ownership, growth, and impact, with the drive to build a book of business and improve performance.
Results-oriented and comfortable working independently in a fast-paced, field-based environment.
Able to build rapport, earn trust, and communicate effectively about high-value goods or services with discerning clients.
Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
Customer-focused, with a passion for luxury, fashion, and sustainability.
Willing and able to travel more than 70% within the designated market.
Able to commit to a 40-hour workweek with occasional off-hours.
Must reside in the assigned territory.
Must possess a valid driver’s license, except for the Manhattan, Brooklyn, and Chicago markets, and maintain compliant insurance and driving record.
Able to lift up to 25 pounds as needed.

Nice To Haves

Experience using Salesforce or a similar CRM.
Prior experience selling luxury goods and/or high-end services.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
Develop and execute networking and outreach strategies to attract new consignors, reactivate lapsed relationships, and generate repeat business.
Build a sales pipeline by sourcing leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors.
Use tools such as Salesforce to manage pipeline activity and opportunities.
Meet or exceed monthly quotas and performance metrics for new business, reactivation, and revenue growth.
Deliver a high-touch client experience and build lasting relationships based on trust and client satisfaction.
Present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through the consignment process.
Partner with Retail teams to support sales growth and collaborate with Consignor Relations to address and resolve client concerns.
Acquire luxury consignment items from clients and coordinate item pickup and shipment to The RealReal’s e-commerce centers.
Spend more than 70% of work time in the field cultivating client relationships and securing consigned items through in-home appointments.
Maintain disciplined outreach, prospecting, follow-up, and pipeline execution; demonstrate resilience, accountability, and effective lead conversion.