Associate Executive Director

Brightview Senior Living, LLC•Baltimore, MD

19d

About The Position

The Associate Executive Director supports Brightview’s vision and mission by helping lead a team in creating and maintaining an engaging living environment for residents and a great workplace for associates. The role initially supports communities in the Baltimore regions, with rotations and training in Howard and Anne Arundel Counties. Working in an entrepreneurial environment, the Associate Executive Director assists the Executive Director in overseeing day-to-day business operations, with a focus on service quality, resident satisfaction, associate engagement, operational efficiency, and financial results. The role is involved in all facets of community operations, including Hospitality, Health Services, Dining, Programming, Sales, Maintenance, and the Business Office. It is designed to build the experience and knowledge needed for future advancement as a Brightview Executive Director in the region. Supervisory responsibilities vary by community and generally include direct oversight of three to five department heads, along with assisting the Executive Director in directing other department heads and associates. Responsibilities are carried out in accordance with Brightview policies and procedures and applicable laws, and include hiring, training, assigning and directing work, evaluating performance, recognizing and disciplining associates, and resolving complaints and problems.

Requirements

Bachelor’s degree in a related field and/or equivalent experience.
One to three years of management experience in a similar environment.
Proficiency with MS Office products, the internet, and industry-specific software for marketing, payroll, and accounts payable/receivable.
Meet state licensing requirements where applicable.
Excellent customer service, interpersonal, and communication skills.
Demonstrated ability to lead people and get results through others.
Ability to make independent decisions when circumstances warrant action.
Ability to prioritize, organize, and manage multiple tasks.
Ability to analyze and resolve problems at strategic and functional levels.
Ability to communicate effectively in English.

Responsibilities

Assist the Executive Director with oversight of day-to-day business operations.
Help ensure exceptional quality and service, resident satisfaction, associate engagement, operational efficiency, and strong financial results.
Participate in the operation of Hospitality, Health Services, Dining, Programming, Sales, Maintenance, and the Business Office.
Directly oversee three to five department heads, depending on the community, and assist the Executive Director with direction of other department heads and associates.
Interview, hire, and train associates; plan, assign, and direct work; evaluate performance; reward and discipline associates; and address complaints and resolve problems.
Carry out supervisory responsibilities in accordance with Brightview policies and procedures and applicable laws.