Associate Executive Director

Brookdale Senior Living Inc.•Nashville, TN

About The Position

The Associate Executive Director is responsible for day-to-day operational execution in support of an Executive Director within a larger community. The role manages property occupancy and monthly financial performance and maintains positive working relationships with residents, families, employees, and the business community. The position operates under the direct supervision of an Executive Director and acts as a contact for staff, residents, prospects, community organizations, government agencies, and the public. The Associate Executive Director supervises and motivates staff, supports resident satisfaction and retention, oversees budgets and property standards, and represents the facility and company in the local community. This role also ensures departmental policies, procedures, and licenses remain current and conducts regular meetings with department heads, associates, and residents. The job description is an overview rather than a comprehensive list, and the associate may perform other duties assigned by the supervisor.

Requirements

Bachelor's degree in Gerontology, Business, or another related field.
Two to four years of proven management experience in retirement housing, hospitality, or health care, or an equivalent combination of education and experience.
State license as a nursing home administrator and/or Assisted Living License.
Strong analytical skills and ability to resolve diverse problems where limited precedents or guidelines exist.
Understanding of legal requirements affecting skilled nursing and assisted living facilities and of sound business practices for analyzing operational issues.
Knowledge of appropriate methods for hiring, training, evaluating, motivating, and disciplining personnel.
Accuracy, multitasking ability, initiative, good judgment, professional ethics, and a strong customer-service orientation.
Excellent written and verbal communication skills and ability to motivate others.
Ability to work in a stressful environment.
Ability to stand, walk, sit, use hands and fingers to handle or feel, reach, climb or balance, stoop, kneel, crouch or crawl, talk, hear, and perform work requiring vision.
Ability to lift up to 50 pounds.
Ability to travel occasionally.
Ability to work occasional weekends, evenings, or nights if needed to ensure shift coverage.

Responsibilities

Oversee day-to-day operations under the direct supervision of an Executive Director, serving as a contact for staff, residents, prospects, community organizations, government agencies, and the public.
Supervise, direct, and motivate staff; maintain training and morale and ensure training programs are effectively executed.
Promote resident satisfaction and retention by delivering high-quality services, proactively solving problems, resolving issues, and administering the annual resident satisfaction survey.
Execute a proactive renewal program for existing residents to support the highest possible renewal rate.
Develop annual operating and capital budgets with the Executive Director; maintain budget accountability, anticipate and minimize negative variances and deficits, meet or exceed occupancy goals, and seek revenue enhancements and expense reductions.
Hire, train, discipline, and terminate employees in accordance with company policies, reviewing employment actions for consistency and quality personnel selection and retention.
Maintain buildings, grounds, and property to company standards through oversight of preventive maintenance systems and programs and frequent inspections.
Maintain current departmental policies, procedures, and licenses in accordance with requirements.
Encourage staff creativity and foster an atmosphere of stability; act as a member of the Resident Counsel.
Develop and maintain a positive community image; participate in local social and civic affairs and represent the facility and company to government agencies, professional organizations, community groups, and other appropriate public groups.
Conduct weekly department head meetings, quarterly associate meetings covering safety and aging and building issues, and quarterly residential meetings.
Stay current on competitive projects and programs in the marketplace.
Perform other duties as assigned by the supervisor.

Benefits

Medical, dental, and vision insurance for eligible part-time and full-time associates.
401(k) for eligible part-time and full-time associates; temporary associates may also participate.
Associate assistance program.
Employee discounts.
Referral program.
Early access to earned wages for hourly associates outside California.
Optional benefits including identity theft protection and pet insurance.
Paid time off for eligible full-time associates.
Paid holidays for eligible full-time associates.
Company-provided life insurance for eligible full-time associates.
Adoption benefit for eligible full-time associates.
Short- and long-term disability for eligible full-time associates.
Flexible Spending Accounts for eligible full-time associates.
Health Savings Account for eligible full-time associates.
Optional life and dependent life insurance for eligible full-time associates.
Optional benefits including accident, critical illness, hospital indemnity insurance, and legal plan for eligible full-time associates.
Tuition reimbursement for eligible full-time associates.
Annual bonus incentive and sales referral bonuses for full-time associates in the role.
Advance of naturalization application fees, up to $725 less applicable taxes and withholding, for qualified associates who have been employed for at least one year.
Professional development and ongoing programs supporting health and wellness.
Robust training program and extensive corporate support.