Associate Executive Director

Brookdale Senior Living Inc.•High Point, NC

About The Position

The Associate Executive Director is responsible for day-to-day operational execution in support of an Executive Director within a larger community. The role manages property occupancy and monthly financial performance while maintaining positive working relationships with residents, residents’ families, employees, and the business community. The position operates under the direct supervision of an Executive Director and serves as a contact for staff, residents, prospects, community organizations, government agencies, and the public. The role supports staffing, resident satisfaction and retention, renewal activity, budgeting, property maintenance, compliance, community relations, and departmental meetings. It helps develop annual operating and capital budgets with the Executive Director, monitors budget performance, pursues occupancy goals, and identifies opportunities to enhance revenue and reduce expenses. The Associate Executive Director also oversees staff training and morale, personnel actions, service quality, and maintenance of buildings and grounds. A bachelor’s degree in Gerontology, Business, or a related field is required, along with at least two to four years of proven management experience in retirement housing, hospitality, or health care, or an equivalent combination of education and experience. A state nursing home administrator license and/or Assisted Living License is specified. The work includes interaction with coworkers, residents, and vendors; occasional travel; and possible weekend, evening, or night work when needed for shift coverage. Physical demands include standing, walking, sitting, handling and reaching, climbing or balancing, stooping, kneeling, crouching or crawling, talking and hearing, and lifting up to 50 pounds. The position may involve exposure to communicable diseases, latex, blood-borne pathogens, and various drugs, chemicals, infectious, or biological hazards.

Requirements

Bachelor’s degree in Gerontology, Business, or another related field.
Minimum two to four years of proven management experience in retirement housing, hospitality, or health care, or an equivalent combination of education and experience.
State license as a nursing home administrator and/or Assisted Living License.
Strong analytical skills and the ability to handle diverse problems, including those with limited precedents or guidelines.
Understanding of legal requirements affecting skilled nursing and assisted living facilities and of sound business practices for analyzing operational issues.
Knowledge of methods for hiring, training, evaluating, motivating, and disciplining personnel.
High accuracy, multitasking ability, initiative, good judgment, professional ethics, customer-service orientation, and excellent written and verbal communication skills.
Ability to motivate others and work in a stressful environment.
Ability to perform the stated physical activities and lift up to 50 pounds.
Ability to travel occasionally.

Responsibilities

Oversee day-to-day operations under the direct supervision of an Executive Director, serving as a contact for staff, residents, prospects, community organizations, government agencies, and the public.
Supervise, direct, and motivate staff; maintain training and morale; and ensure training programs are effectively carried out.
Promote resident satisfaction and retention through high-quality service, problem-solving, issue resolution, and administration of the annual resident satisfaction survey.
Carry out a proactive renewal program for existing residents to support the highest renewal rate possible.
Develop annual operating and capital budgets with the Executive Director; maintain budget accountability, anticipate and minimize negative variances and deficits, meet or exceed occupancy goals, and pursue revenue enhancement and expense reduction.
Hire, train, discipline, and terminate employees in accordance with company policies; review hiring, promotion, disciplinary, and termination actions with attention to consistent selection and retention of quality personnel.
Oversee preventative maintenance systems and programs and conduct frequent inspections to keep buildings, grounds, and property up to company standards.
Maintain current departmental policies, procedures, and licenses in accordance with applicable requirements.
Encourage staff creativity, support high-quality services, maintain an atmosphere of stability, and act as a member of Resident Counsel.
Develop and maintain a positive community image; participate in local social and civic affairs; and represent the facility and company to government agencies, professional organizations, community groups, and other appropriate groups.
Conduct weekly department head meetings, quarterly associate meetings addressing safety and aging and building issues, and quarterly residential meetings.
Keep current on competitive projects and programs in the marketplace.
Perform other duties as assigned by the supervisor.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates outside California
Optional ID theft protection and pet insurance
Paid time off for full-time associates
Paid holidays for full-time associates
Company-provided life insurance for full-time associates
Adoption benefit for full-time associates
Short- and long-term disability for full-time associates
Flexible Spending Accounts for full-time associates
Health Savings Account for full-time associates
Optional life and dependent life insurance for full-time associates
Optional accident, critical illness, hospital indemnity insurance, and legal plan for full-time associates
Tuition reimbursement for full-time associates
Annual bonus incentive and sales referral bonuses for full-time associates in the role
Eligible qualified associates may receive an advance of naturalization application fees, subject to stated eligibility conditions