Associate Executive Director

CIEL VERNON HILLS LLC•Vernon Hills, IL

About The Position

The Associate Executive Director assists the Executive Director in the overall administration of the community. The role helps ensure high-quality resident care and services, manages the community’s financial performance, and maintains a positive, collaborative work environment for staff. The position supports the organization’s mission to offer seniors an elevated way of life where comfort, connection, and joy thrive.

Requirements

Preferred minimum of 3 years of experience.
Working knowledge of basic technology and electronic documentation.
Strong interpersonal skills for handling sensitive and confidential situations and documentation.
Excellent verbal, oral, and written communication skills.
English-language proficiency sufficient to read and write.
Time-management skills.
Attention to detail.
Organizational skills.
Ability to multitask.
Basic understanding of commonly used computer software and programs, such as Microsoft Office.

Nice To Haves

A minimum of 3 years’ experience is preferred.

Responsibilities

Support the organization’s mission, vision, goals, and culture.
Arrange coverage for department head duties during absences through delegation or personal completion of duties.
Represent the property in dealings with outside agencies, including government agencies, and participate in authorized government inspections.
Support workplace safety, including the Safety Committee, OSHA compliance, employee safety training, Quality Assurance meetings, the Disaster Plan, monthly fire and disaster drills, and management of workers’ compensation injuries.
Develop and maintain positive relationships with residents, families, and staff.
Participate in developing and implementing marketing strategies to maintain high occupancy levels.
Attend required training and conferences and complete and document training required by state regulations each year.
Maintain the confidentiality of residents’ and staff members’ personal and health information.
Understand and follow compliance and ethics program policies and procedures.
Assist with recruiting and interviewing candidates.
Promote a positive work environment that encourages teamwork and professional growth.
Address resident and family concerns and complaints in a timely and effective manner.
Attend community training courses and maintain up-to-date monthly, quarterly, and annual training through the designated Learning Management System.
Perform other duties related to the success of the community and the care, comfort, and happiness of residents.