Associate Executive Director

Sterling • Austin, TX

42d • Onsite

About The Position

The Associate Executive Director is responsible for supporting the Executive Director in enhancing the overall Resident experience through exceptional leadership and operational execution. The Associate Executive Director assists in establishing and sustaining a culture of unparalleled service and long-term growth through daily operations management, team development, and performance oversight. This role reports to and partners closely with the Executive Director to ensure alignment with Company standards, processes, procedures, practices, and philosophy, while modeling The Sterling Touch® in a friendly, courteous, helpful, timely, and professional manner, resulting in a high level of Resident satisfaction.

Requirements

• Bachelor’s Degree, required
• TALA Certification, required
• Administrator or Administrator-In-Training License or Certification, strongly preferred.
• Minimum of two (2) or more years of operational leadership experience, preferably in senior living, hospitality, or healthcare.
• Experience supervising teams and supporting multi-department operations.
• Ability to handle sensitive information with confidentiality and professionalism.
• Demonstrated leadership skills with the ability to influence, coach, and develop team members.
• Working knowledge of community operations, including hospitality, healthcare, and senior living services.
• Understanding of financial principles, budgeting, and operational performance metrics.
• Special sensitivity to seniors' health trends, quality of life concerns, and memory care topics.
• Working knowledge of Microsoft Windows operating environment, and Microsoft Office Suite
• Ability to stand, walk, climb stairs, crouch, bend, stoop, reach, grasp, push, pull and work continuously without sitting for extended periods of time
• Ability to lift or carry up to 50 pounds

Nice To Haves

• Experience in assisted living or senior living, preferred.
• Experience delivering hospitality-focused service, strongly preferred.

Responsibilities

• Supporting the Executive Director in enhancing the overall Resident experience through exceptional leadership and operational execution.
• Assisting in establishing and sustaining a culture of unparalleled service and long-term growth through daily operations management, team development, and performance oversight.
• Ensuring alignment with Company standards, processes, procedures, practices, and philosophy.
• Modeling The Sterling Touch® in a friendly, courteous, helpful, timely, and professional manner, resulting in a high level of Resident satisfaction.

Benefits

• Generous Paid Time Off (PTO) program offering 120 hours of PTO in the first year, increasing to 160 hours in the second year, and continuing to build with length of service
• Affordable insurance options for medical, dental, vision and more
• 401(k) with a 4% company match on a 5% contribution
• Automatic life insurance and AD&D coverage for all team members with a robust employee assistance program (EAP)
• Free employee meals (must meet eligibility requirements)
• Grand Spa & Fitness facilities available for use at designated times

What This Job Offers

• Job Type: Full-time
• Career Level: Manager