Associate Escrow Officer (in office)

First American•Usa, IL

1d•Onsite

About The Position

First American's Direct division provides title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. The Associate Escrow Officer handles residential real estate escrow transactions from account opening through closing, including establishing escrow accounts, managing funds, preparing and reviewing transaction documents, and completing settlements in accordance with applicable requirements, company policies, and established procedures. The role coordinates with transaction parties and internal partners and identifies, escalates, and helps mitigate escrow and company risk. This position supports residential escrow file opening and administration under the guidance of an Escrow Officer. It prepares routine transaction documents, maintains accurate file records, assists with calculations and information requests, and coordinates among transaction parties. The position communicates status and follows established procedures for handling funds, documents, and confidential information. It is based in the office at 729 Insight Ave, Ste 100, O'Fallon, Illinois.

Requirements

Experience in an escrow assistant, escrow closer, or comparable escrow operations role, including direct responsibility for transaction-related work.
Openness to new technology and proprietary programs, with the ability to adjust easily to new workflows.
A customer-service orientation and a professional, positive attitude.
Excellent verbal and written communication skills with internal teams and external customers, and comfort using various communication methods to meet customer needs.
Problem-solving ability, strong organizational skills, attention to detail, and ability to navigate internal and external resources to resolve issues.
Ability to contribute to a collaborative team focused on exceeding customer expectations.
Knowledge of the MS Office suite and ability to adapt quickly to new software applications and technologies.
Valid license, registration, or certification as required by applicable law, state requirements, and company policy.
High school diploma or equivalent.

Responsibilities

Support residential escrow file opening and administration under the guidance of an Escrow Officer.
Prepare routine transaction documents and maintain accurate file records.
Assist with calculations, information requests, and coordination among transaction parties.
Communicate transaction status and follow established procedures for funds, documents, and confidential information.
Coordinate with transaction parties and internal partners.
Identify, escalate, and help mitigate escrow and company risk.
Handle residential real estate escrow transactions from account opening through closing, including establishing escrow accounts, managing funds, preparing and reviewing transaction documents, and completing settlements.