Associate Document Management Technician

Abbott Laboratories • Lewes, DE

8d • $15 - $30 • Hybrid

About The Position

The Associate Document Management Technician reviews incoming provider, payor, and patient correspondence to determine appropriate document naming conventions, routing, and electronic filing in OnBase and EPIC. The role handles incoming correspondence and performs general and specific administrative duties, including mail service tasks, filing, printing, scanning, and responding to end-user requests. Processes must comply with state and federal regulations and HIPAA guidelines.

This is a remote position with a requirement to work in the office at 1 Exact Lane 2–3 days per month, within the Revenue Cycle department.

Requirements

• High school diploma or General Education Degree (GED).
• Experience with Electronic Health Record (EHR) operating systems and work involving electronic records.
• Proficiency with computer systems, keyboarding, and Microsoft Office Suite or related software.
• Knowledge of medical terminology and/or health insurance terms.

Nice To Haves

• Two years of Revenue Cycle billing or Health Information Management (HIM) experience.
• Experience with OnBase, EPIC, or another EHR application.

Responsibilities

• Sort, deliver, and prepare or process correspondence received electronically and via mail.
• Review and act on indexed correspondence exceptions across all ingress methods.
• Participate in document collection to meet time-sensitive payor audit requirements.
• Provide supporting documentation to payors and government representatives through the Release of Information module in EPIC, following HIPAA regulations.
• Perform administrative tasks including mail service, filing, printing, scanning, and responding to end-user requests.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor's degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED