Associate Dispatcher

Aurora•Coppell, TX

22d•$29 - $36•Hybrid

About The Position

Aurora is seeking a Dispatcher based in Coppell, Texas, embedded within Vehicle Operations and collaborating closely with multidisciplinary teams to maximize fleet efficiency. The ideal candidate is organized, mission-driven, and skilled in risk analysis, crisis management, and cross-functional communication. The role monitors and assigns loads, operators, and equipment according to daily priorities; handles execution escalations and customer communications; and supports field operations during emergencies. It also identifies bottlenecks, enforces processes and safety standards, executes efficiency initiatives, and communicates operational changes to peers and leadership. The position requires flexible scheduling, including mandatory weekends and non-standard shifts. The base hourly wage range is $29.00–$36.00. The successful candidate will also be eligible for benefits. Aurora expects employees to work from the office at least three days per week, with some roles requiring up to five days based on operational needs.

Requirements

Make confident command decisions under pressure, prioritize competing operational needs, and maintain composure during high-stress field escalations.
Demonstrate an uncompromising commitment to safety, with critical-thinking skills for real-time risk assessments, hazard identification, and protocol enforcement.
Have exceptional written and verbal communication skills and the ability to distill complex field data into concise instructions for operators, engineers, and leadership.
Maintain accurate records while adjusting priorities, rerouting assets, and navigating operational changes.
Be a proactive problem-solver who works effectively in multidisciplinary, fast-paced teams and is willing to learn and adopt technical tools.
Be willing and able to work flexible schedules, including mandatory weekends and non-standard operational shifts.
Have a high school diploma or GED, or equivalent practical experience.

Nice To Haves

At least 2 years of dispatch, fleet coordination, or logistics experience in trucking, technology, robotics, automotive, or other high-tempo operations; autonomous vehicle experience is a plus.
Informal or formal team leadership experience, including de-escalating team or customer friction, coaching peers, and fostering team cohesion.
Hands-on experience with Computer-Aided Dispatch software, GPS fleet tracking platforms, multi-monitor setups, and dynamic task management systems.
A demonstrated commitment to continuous improvement, including mentoring junior colleagues, refining standard operating procedures, and optimizing workflows.
Ability to work variable shifts, including day, night, overnight, or weekend coverage, sometimes on short notice.
BA/BS degree in Logistics, Operations, Aviation, or a business-related field.

Responsibilities

Monitor and assign loads, operators, and equipment to align with daily operational priorities.
Serve as the primary point of contact for execution escalations by messaging customers, monitoring alerts, and driving resolution.
Support field operations by managing emergency situations with composure and swift judgment.
Identify operational bottlenecks, enforce global process standards, and execute efficiency initiatives to meet qualitative and quantitative goals.
Cultivate and enforce a safety-first operational environment across mission activities.
Adapt to real-time operational shifts and provide clear, consistent updates to peers and leadership.