Associate Dispatcher

Aurora•Coppell, TX

3h•Hybrid

About The Position

Aurora is seeking a Dispatcher based in Coppell, Texas, embedded within Vehicle Operations and collaborating with multidisciplinary teams to maximize fleet efficiency. The role supports daily operations by coordinating loads, operators, and equipment; responding to execution escalations; and assisting field operations, including during emergencies. The successful candidate is organized, mission-driven, composed under pressure, and skilled in risk analysis and cross-functional communication. The position requires a strong safety-first approach and the ability to adapt to rapidly changing operational needs. The Associate Dispatcher communicates updates to peers and leadership, helps address bottlenecks, upholds process standards, and supports operational efficiency initiatives. The role requires flexible scheduling, including mandatory weekends and non-standard shifts. Aurora expects employees to work from the office at least three days per week, with some roles requiring more frequent in-office presence based on operational needs.

Requirements

Ability to make confident command decisions under pressure, prioritize competing operational needs, and remain composed during high-stress field escalations.
Commitment to a safety-first culture, with critical-thinking skills for real-time risk assessment, hazard identification, and protocol enforcement.
Exceptional written and verbal communication skills, including the ability to distill complex field information into concise instructions for operators, engineers, and leadership.
Strong record-keeping habits and the ability to adjust priorities, reroute assets, and navigate dynamic operational changes accurately.
Proactive problem-solving skills and ability to work in multidisciplinary, fast-paced teams while learning and adopting new technical tools.
Willingness and ability to work flexible schedules, including mandatory weekends and non-standard operational shifts.
High school diploma or GED, or equivalent practical experience.

Nice To Haves

At least 2 years of dispatch, fleet coordination, or logistics experience in trucking, technology, robotics, automotive, or another high-tempo operations field; autonomous vehicle experience is a plus.
Informal or formal team leadership experience, including de-escalating team or customer friction, coaching peers, and fostering team cohesion.
Hands-on experience with Computer-Aided Dispatch software, GPS fleet tracking platforms, multi-monitor setups, and dynamic task management systems.
Interest in continuous improvement, including mentoring junior colleagues, refining standard operating procedures, and optimizing workflows.
Ability to work variable day, night, overnight, or weekend shifts, sometimes on short notice.
BA/BS degree in Logistics, Operations, Aviation, or a business-related field.

Responsibilities

Monitor and assign loads, operators, and equipment in alignment with daily operational priorities.
Serve as the primary point of contact for execution escalations by messaging customers, monitoring alerts, and driving resolution.
Support field operations and manage emergency situations with composure and swift judgment.
Identify operational bottlenecks, enforce global process standards, and execute efficiency initiatives to meet qualitative and quantitative goals.
Promote and enforce a safety-first operational environment across mission activities.
Adapt to real-time operational changes and provide clear, consistent updates to peers and leadership.