Associate Director / Senior Manager, Payment Dispute Strategy

Alteva RCM•New York, NY

6d•$125,000 - $175,000

About The Position

Alteva RCM is seeking a strategic leader to own and unify its strategy for federal out-of-network payment dispute arbitration. The role leads multiple teams and specialists focused on different parts of the arbitration process and brings their insights together into a cohesive, data-driven strategy with significant financial impact across the company. This is a hands-on strategic role rather than a traditional people-management position, requiring original thinking, sharp arguments, prioritization, and collaboration across teams that might otherwise operate in silos. The position will become the dedicated owner of a function currently handled by company leadership alongside other responsibilities. The role coordinates strategy across argument drafting, offer strategy, arbitrator selection, and data analytics. As the function evolves, it will also shape approaches to open negotiation and batching, dismissals, collections, arbitrator conversation talking points, and potentially state arbitration processes. The successful candidate will work directly with data and partner with the analytics team to mature analytical capabilities, while balancing quantitative evidence with subjective factors such as arbitrator tendencies and argument framing. The position makes and communicates high-stakes decisions, develops team structure and workflows as the function grows, and reports to senior leadership on performance, priorities, and strategic direction.

Requirements

Proven experience leading multiple teams or functions and setting a unified strategy across them.
Strong analytical and strategic thinking, including the ability to work through complex information, identify what matters, and turn it into an actionable plan.
Creativity and out-of-the-box thinking, with the ability to build persuasive arguments and generate original ideas.
Technical comfort with data tools such as Power BI and Excel; ideally also code and AI tools, and the ability to work directly with data.
Excellent communication skills, including the presence to drive decisions and the ability to work across departments.
Ability to quickly learn a complex regulatory and technical domain.

Nice To Haves

Healthcare revenue cycle management experience.
Experience with healthcare payment disputes or arbitration.
Legal or regulatory background; helpful but not required.
Experience in a strategy role blending technical depth with data analysis, such as pharma strategy or a similar field.

Responsibilities

Lead and coordinate two to three or more teams across strategy areas including argument drafting, offer strategy, arbitrator selection, and data analytics.
Shape strategy as the function evolves, including approaches to open negotiation and batching, dismissals, collections, and arbitrator conversation talking points.
Synthesize information across teams into a unified strategy and ensure teams are aligned, communicating, and building on one another’s insights.
Identify strategic priorities, ask questions individual teams may not have considered, and contribute original ideas and direction.
Work hands-on with Power BI, Excel, code, and AI tools to identify patterns, test strategies, and translate analysis into practical action.
Partner with the data analytics team to build and mature analytical capabilities.
Consider quantitative data and subjective factors, including arbitrator tendencies and argument framing, in strategic decisions.
Make high-stakes decisions with significant financial impact and communicate them clearly to leadership and departments across the company.
Build and refine team structure, workflows, and reporting as the function grows.
Help determine how strategy may extend to state arbitration processes.
Report to senior leadership on performance, priorities, and strategic direction.