Associate Director, Professional Services

Atlas Technica

10d•Remote

About The Position

The Associate Director, Professional Services leads day-to-day operations across Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture. Reporting to the Director, Professional Services, this leader is accountable for delivery quality, team performance, utilization, capacity, project profitability, and consistent execution across project-based and managed cloud services. The role leads and develops managers and technical leaders while coordinating priorities across Professional Services, Cloud Solutions, Architecture, PMO, and other business partners. It ensures that client engagements are appropriately scoped, staffed, governed, and delivered while maintaining strong technical standards, operational discipline, and financial performance. The successful candidate combines people leadership, technical and cloud-services knowledge, operational judgment, and client-facing communication to scale delivery across multiple teams. The role supports sustainable execution within Professional Services and enables the Director to focus on broader department strategy and service portfolio growth. The position is remote within the United States and is full-time and exempt.

Requirements

At least 8 years of relevant IT services experience, including at least 3 years leading engineering, cloud, or professional-services teams within a Managed Service Provider, systems integrator, or similar technology-services environment.
Demonstrated success leading multidisciplinary technical delivery teams with accountability for utilization, capacity, project budgets, delivery quality, and profitability.
Strong working knowledge of Microsoft Azure, Microsoft 365, AWS, cloud operations, systems infrastructure, and professional-services project delivery.
Proven ability to manage complex delivery portfolios, balance competing resource demands, and drive execution across multiple teams and client engagements.
Strong people-leadership experience, including the ability to coach managers and technical leaders, build team capability, and establish clear accountability.
Experience managing client escalations and complex cross-functional delivery issues with sound judgment and executive-level communication.
Strong operational and financial acumen, including understanding delivery economics, utilization, capacity, forecasting, and project performance.
Excellent cross-functional coordination, stakeholder-management, and communication skills, with the ability to influence across technical and business teams.
Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent relevant professional experience.

Nice To Haves

Experience managing both shared managed-cloud services and dedicated-client engineering delivery models.
Microsoft Azure, AWS, or related cloud architecture or engineering certifications.
Project-management, service-management, or related professional certification.
Experience with PSA or project-management platforms such as ConnectWise Manage.
Experience using financial reporting, operational metrics, or business-intelligence dashboards to manage delivery performance.
Experience delivering technology services to financial services, investment management, alternative investments, or other regulated client environments.
Experience helping scale Professional Services organizations, delivery models, service offerings, or cross-functional operating processes.

Responsibilities

Lead, coach, and hold accountable leaders across Professional Services Delivery, Cloud Solutions, and Cloud Solutions Architecture while building sustainable team capability and succession.
Own operational delivery performance across Professional Services and Cloud engagements, including delivery quality, client outcomes, utilization, capacity, forecast accuracy, project budgets, and profitability.
Coordinate demand forecasting, resource planning, staffing, and delivery priorities across Professional Services, Cloud Solutions, and Architecture, resolving cross-team capacity conflicts as needed.
Oversee shared and dedicated-client Cloud managed-services delivery, including service health, technical escalations, client commitments, and continuous improvement.
Establish clear delivery ownership across Cloud and Professional Services engagements based on capability, capacity, complexity, and client needs.
Partner with PMO to maintain credible scopes, schedules, budgets, risk management, change controls, project reporting, and client communication while preserving clear PMO ownership.
Ensure appropriate architecture review and technical design validation based on engagement risk and complexity, in alignment with standards established by Cloud Solutions Architecture.
Oversee technical discovery, scoping, solution estimates, and delivery handoffs for existing-client opportunities in partnership with Professional Services, Cloud Solutions, Sales Engineering, and other stakeholders.
Improve Professional Services and Cloud offerings, delivery standards, templates, processes, and technical capabilities in alignment with the department service portfolio.
Drive hiring, development, training, succession planning, knowledge transfer, documentation, and collaboration across Professional Services teams.
Own operational and client escalations within the department and coordinate with Onboarding, Specialized Services, FDE, Support, Sales, and other stakeholders to deliver consistent client outcomes.