Associate Director / Director, Technology Services

Stoke Therapeutics•Bedford, MA

17h•$160,000 - $240,000•Onsite

About The Position

Stoke Therapeutics is seeking a hands-on Associate Director / Director, Technology Services to lead day-to-day IT operations across help desk, end-user computing, desktop and field support, infrastructure and networking, collaboration and audiovisual technology, laboratory IT infrastructure, and technology for the company’s new Waltham headquarters. The role will lead IT’s part in Stoke’s move to Waltham, planned for December 2026 or January 2027, with the intended start date coinciding with the move, and will build a support model that scales with a growing field organization. The position leads the Technology Services pillar of IT, is a member of the IT leadership team, and reports to the SVP & Chief Information Officer. It is responsible for keeping company functions running and for delivering a strong support experience. The role is on-site in Bedford, Massachusetts, with work-from-home flexibility, and will later be based in Waltham. Approximately 5% travel is required.

Requirements

Bachelor’s degree in computer science, information systems, or a related field, or equivalent experience.
10+ years of progressive IT operations and infrastructure experience in biotech, healthcare, or managed-services environments, including experience leading an IT team or function.
Strong hands-on background in Microsoft 365, Entra ID (Azure AD), Intune or equivalent endpoint management for Windows and macOS, networking (switching, Wi-Fi, firewalls), and cloud infrastructure.
Experience with office build-outs, relocations, or comparable infrastructure projects, including network and AV.
ITIL-based service management experience and experience building SLAs and support models for a distributed workforce.
Experience operating in a regulated environment, including SOX IT general controls and GxP infrastructure qualification, and working with an MDR/SOC provider and external security assessments.
Vendor and managed service provider management and budgeting experience.
Service-minded, calm under pressure, and an excellent communicator with technical and non-technical colleagues.

Nice To Haves

ITIL, Microsoft, Cisco/Meraki, or comparable certifications.
Experience supporting a commercial field team or product launch, and experience with laboratory IT and scientific instrument connectivity.
Experience rolling out and supporting enterprise AI productivity tools, such as Microsoft Copilot or Claude, for end users.

Responsibilities

Lead and develop the Technology Services team, including the help desk manager, systems administration, help desk staff, and contractors; set service standards, SLAs, and the on-site support model.
Own infrastructure and end-user technology, including network and Wi-Fi, identity and endpoint management, Microsoft 365 and collaboration tools, conference rooms and AV, printing, mobile devices, cloud infrastructure, and backup and disaster recovery.
Deliver IT for the Waltham move with Facilities & Engineering, including network, Wi-Fi and AV buildout, access control and building systems integration, cutover planning, day-one support, and decommissioning the Bedford site.
Own laboratory IT infrastructure, including instrument connectivity, lab network segmentation, and lab endpoint support, coordinating with Facilities and the Scientific Applications lead.
Deliver field force technology readiness ahead of launch for Sales & Marketing and Field Medical, including device provisioning and mobile device management, remote onboarding, field support hours, and self-service scaled to the 2027 hiring plan.
Serve as the operational counterpart to Information Security and the MDR provider; execute endpoint protection, patching, and access provisioning to Security’s standards; triage and remediate infrastructure and endpoint findings; and track remediation of external security assessment and audit findings through closure while maintaining ITGC evidence.
Partner with Information Security on operational IT policies and standards, including acceptable use, asset lifecycle, backup and disaster recovery, and endpoint and access provisioning procedures; keep them current, documented, and audit-ready, and ensure resilience with no single points of failure.
Deploy, provision, and support enterprise AI productivity tools for end users, including configuration, access, and staff enablement within governance set by the CIO’s Data & AI function and Information Security.
Support infrastructure qualification and controls for GxP- and SOX-relevant systems with the Clinical & Regulatory Systems and Enterprise Applications teams.
Manage vendors and managed service providers, contracts, hardware and software lifecycle, asset inventory, and the Technology Services budget.
Run incident, problem, and change management; define and report operational metrics and service levels.
Contribute to IT strategy and standards as a member of the IT leadership team.