Sr Director Technology Services

Freeman•Dallas, TX

About The Position

The Sr Director Technology Services holds enterprise-wide accountability for the strategy, delivery, and financial performance of technical products and service offerings. The role sets multi-year technology strategy, directs technology resource allocation, and aligns investments with enterprise business objectives in partnership with executive leadership and peer business units. The leader manages a team of directors and managers, oversees budgets and resource allocation, and drives cross-functional initiatives to improve operational efficiency and customer experience. The position leads capital expenditure planning and investment decisions, manages inventory processing, and develops technology plans and roadmaps across audio, visual, and computer technologies. It drives modernization, operational simplification, quality standards, pricing models, and change management practices. The role requires travel of 25% to 50%.

Requirements

Bachelor's or associate degree in a related field.
10+ years of industry experience.
7+ years in a leadership role.
Proven experience in strategic product planning and execution.
Strong knowledge of audio/visual technology and products.
Experience with budget management and resource allocation.
Excellent leadership, communication, and project management skills.
Travel 25% to 50%.

Nice To Haves

Master’s degree preferred.

Responsibilities

Own annual and multi-year capital expenditure planning, directing investment in revenue-generating assets to maximize return, utilization, and long-term growth.
Lead the inventory processing team and its leaders, ensuring newly acquired assets are received, prepared, and released into usable inventory efficiently and to quality standards.
Lead and mentor the Technology Services team, fostering innovation and continuous improvement.
Develop and execute a strategic audio/visual/computer technology plan focused on reliability, scalability, and efficiency, aligned with organizational goals.
Simplify practices and offerings to improve efficiency and reduce labor costs.
Collaborate with Growth and Design departments to align Delivery with go-to-market strategies.
Lead technology transformation initiatives, modernizing legacy products and systems, adopting emerging technologies, and implementing solutions that enhance customer experience and streamline processes.
Create, implement, and manage standards and practices to ensure high-quality execution.
Manage product and service roadmaps to support innovation, development, and execution across disciplines.
Formulate budget and capital investment priorities, allocate resources cost-effectively, and manage procurement processes.
Establish and govern standardized ROI evaluation criteria for capital investment decisions and new asset purchases.
Develop, implement, and manage pricing models for products and services.
Establish regular communication about new technology and processes.
Develop, implement, and maintain change management methodology for transitions to new technology or processes.
Establish and govern the methodology for evaluating and approving equipment purchases, directing capital toward the highest-return revenue-generating assets.