Sr. Director, Professional Services & Delivery

SPS Commerce • Minneapolis, MN

9d • $168,900 - $278,700 • Hybrid

About The Position

SPS Commerce is seeking a Sr. Director, Professional Services & Delivery to own delivery for Retail Customer Success, including net-new retailer onboarding and statements of work across the existing install base. The role leads an approximately 85-person organization spanning project management, solution architecture, and technical consulting, and is responsible for evolving its technical capabilities, tools, engagement practices, and pricing.

The leader will align technical delivery with the customer-facing professional services engagement function, ensuring clear handoffs and a unified approach, particularly for work with existing customers. The role partners closely with Sales, Product, Engineering, Customer Success, Testing & Certification, and executive leadership. It also owns the buy-side integration strategy for onboarding retailers and other buyers onto the SPS network, including the offerings, playbooks, tools, and team capabilities needed to scale delivery. The position reports to the VP of Customer Success Retail.

The preferred work arrangement is hybrid from SPS Commerce headquarters in Minneapolis, Minnesota, with 15–20% travel for customer engagements. Remote candidates should expect 30–35% travel, including customer engagements and time in Minneapolis. The role involves in-person collaboration balanced with remote work.

The annual salary range is $168,900–$278,700. The position may also be eligible for an annual incentive award based on individual and/or organizational performance. SPS Commerce describes its benefits package as comprehensive, supporting employees’ health, well-being, and financial security; benefits are country-specific and aligned with local laws and market practices.

Requirements

• 10+ years of professional services, delivery, or consulting leadership in enterprise SaaS or a technology-driven services business.
• Several years leading a multi-layered delivery organization, such as a PMO, solution architecture, or consulting organization.
• Demonstrated success re-engineering a services delivery model, including pricing, scoping, or engagement approach, to reflect the value and effort of delivered work.
• Specific experience aligning Sales and Program/PMO functions and connecting what is sold, scoped, and delivered.
• Experience holding customer-side IT or technical stakeholders accountable and building the governance, cadence, and visibility tools to support that accountability.
• Experience developing and executing a buy-side customer integration strategy, including delivery models, technical standards, and an IT engagement approach for scaling onboarding.
• P&L or budget ownership for a services organization, with knowledge of utilization, gross margin, revenue recognition, and project profitability.
• Experience leading structural change to an organization or its functions while maintaining delivery continuity for existing customers.
• Executive-level communication skills and comfort representing delivery plans and performance to senior leaders and cross-functional peers.

Nice To Haves

• Experience in EDI, supply chain, or retail supplier-network technology.
• Familiarity with project and portfolio tools such as Smartsheet or Asana, and BI platforms such as Power BI or Snowflake, for tracking delivery performance.
• Experience establishing or scaling an offshore or nearshore delivery team.
• Bachelor's degree in a relevant field, or an equivalent combination of education and experience.

Responsibilities

• Own delivery accountability for net-new retailer onboarding and SOW work across the existing install base, leading the PMO, solution architecture, and technical consulting teams.
• Lead the team's evolution toward stronger technical aptitude and tooling, including direct engagement with customer IT and accountability for IT-driven decisions and timelines.
• Partner with Sales throughout the deal cycle to scope and price work and set delivery expectations before contracts are signed.
• Evolve professional services pricing and packaging to reflect the value of the work delivered.
• Manage the boundary between technical delivery and customer-facing professional services engagement, maintaining distinct focus areas, unified leadership, and clean handoffs for current-customer work.
• Build program management discipline and tooling that provide internal teams and customer IT stakeholders visibility into project status and next steps.
• Partner with Product and Engineering on an IT-facing capability roadmap, including self-service testing and project and case visibility.
• Develop and own the buy-side integration strategy for Professional Services & Delivery, including offerings, delivery playbooks, tooling, and team capabilities for scaling retailer and buyer onboarding.
• Represent Professional Services & Delivery in cross-functional planning with Sales, Product, Customer Success, Testing & Certification, and executive leadership.
• Recruit, develop, and retain delivery leaders and senior technical talent.
• Drive outcomes measured by professional services revenue growth relative to SOW and project volume, on-time and on-budget delivery, reduced IT-caused delays, team utilization and gross margin, alignment with Sales and PMO stakeholders, effective organizational handoffs, and progress in buy-side integration.

Benefits

• Comprehensive benefits package supporting health, well-being, and financial security; benefits are country-specific and aligned with local laws and market practices.
• Potential eligibility for an annual incentive program based on individual and/or organizational performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed