Lead customer-oriented transformation delivery across Global Business Services, providing execution governance, dependency management, adoption support and value realization. The role maintains enduring stakeholder relationships and dedicated support for strategic initiatives, mergers and acquisitions, and restructuring, while Strategic Portfolio Management provides portfolio prioritization and coordination. Deliver Global Business Services and enterprise initiatives through a customer-oriented model with clear accountability. Provide delivery governance, execution oversight, issue resolution and risk escalation across transformation programs. Support adoption, benefits realization and outcome measurement for initiatives involving digital, automation and AI-enabled capabilities, while accountable business owners retain responsibility for adoption and business outcomes. Partner with Strategic Portfolio Management on agreed priorities, sequencing and resource decisions. Lead managers and distributed teams, build sustainable delivery capability and resolve cross-tower dependencies in a matrixed environment. The role decides delivery governance, dependency management, implementation coordination, adoption support and value evidence; it does not own demand intake and prioritization, portfolio governance, functional process decisions, platform operations or business outcomes.
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Job Type
Full-time
Career Level
Senior