Director of Professional Services

Bluefish AI•New York, NY

About The Position

Bluefish is seeking an experienced, client-centric Director of Professional Services to lead and scale delivery pods within its Strategy & Services organization. The role manages and develops Customer AI Strategists, AI Consultants, and Customer AI Analysts, while driving portfolio-level strategy, client retention, and renewal ownership across key industry verticals. The Director shapes how Bluefish delivers measurable AI marketing outcomes for large brands. They develop portfolio and vertical perspectives, build scalable team processes in partnership with the Head of Professional Services, and serve as a senior, accountable voice in client relationships to ensure engagements create strategic value and long-term partnerships. Bluefish is building an enterprise platform to help brands engage consumers on AI-powered online channels through AI brand-safety tools and personalized marketing experiences. The company describes itself as a globally distributed startup, with business operations in New York City and engineering in Berlin.

Requirements

12+ years of experience in client services, management consulting, enterprise customer success, or a related field.
Meaningful experience managing senior client relationships.
Proven track record owning portfolio-level outcomes, including renewals, expansions, and executive-level client engagement across complex, multi-brand or multi-market accounts.
Strong strategic thinking and ability to frame ambiguous problems, make clear tradeoff decisions, and drive team accountability.
Experience leading and developing high-performing delivery teams, with a coaching orientation and focus on career growth.
Excellent communication skills and executive presence, with comfort leading conversations with VP- and SVP-level client stakeholders and cross-functional partners.
Analytical grounding and experience working with data and strategy teams to develop insight-driven narratives and client recommendations.
Startup-ready attitude and comfort working in a fast-moving environment where priorities evolve quickly.

Responsibilities

Lead, coach, and manage a pod of Customer AI Strategists, AI Consultants, and AI Analysts aligned to specific industry verticals, driving performance and career growth.
Partner with the Head of Professional Services to build team processes, operating rhythms, and delivery frameworks that scale across the organization.
Own portfolio-level strategy across multiple verticals within a sector, developing a vertical point of view and consistent outcomes across accounts.
Own portfolio renewals by identifying risks, building expansion cases, and leading client renewal conversations.
Frame client problems, make tradeoff decisions, and drive accountability for outcomes at the vertical level.
Lead senior cross-functional and client-facing conversations, including with VP- and SVP-level stakeholders, in partnership with Product, Marketing, and Account Leads.
Work with AI Strategists to develop vertical-specific narratives and perspectives that inform client strategy and internal thinking.
Establish and scale best practices for client orchestration, workstream ownership, account planning, and performance measurement.
Contribute to hiring, onboarding, and team design as the Professional Services organization grows.