Director of Professional Services (Broward County)

AccordCare & Family of Companies•Coral Springs, FL

About The Position

Activa Home Health is seeking an experienced, results-driven Director of Professional Services (DPS) and Registered Nurse to oversee clinical operations and ensure high-quality home health services throughout Broward County and surrounding areas. Under the direction of the Administrator, the role coordinates, supervises, delivers, and assures the quality of patient care services. The Director ensures clinical operations meet patient-care standards and comply with applicable federal, state, and local regulations. The role calls for home health leadership experience, clinical oversight, staff development, regulatory compliance, team leadership, operational improvement, and a commitment to accountability and exceptional patient care. The Director manages daily clinical operations and multidisciplinary clinical staff; oversees case management, scheduling, coordination, caregiver education, admissions, documentation, assessments, and care plans; and monitors patient satisfaction, outcomes, and service delivery. The role leads QAPI activities, staff competency and training processes, clinical record reviews, chart audits, survey readiness, and corrective action planning. The Director collaborates with the Administrator, leadership, and Compliance Team, and maintains relationships with referral sources, physicians, patients, families, and community partners. The position requires an active Florida RN license in good standing and at least two years of home health experience. The job posting lists competitive compensation and benefits including a 401(k), insurance coverage, paid time off, an employee assistance program, and an employee discount program. The role requires screening through the Care Provider Background Screening Clearinghouse.

Requirements

Active Registered Nurse (RN) license in the State of Florida, in good standing.
Minimum of two years of home health experience; supervisory or management experience is preferred.
Previous experience overseeing clinical operations, case management, and multidisciplinary healthcare teams.
Strong knowledge of Florida home health regulations, AHCA requirements, Medicare Conditions of Participation, and applicable compliance standards.
Experience with QAPI, clinical documentation, chart audits, staff competencies, and survey preparation.
Excellent leadership, organizational, communication, and problem-solving skills.
Strong customer service skills and ability to manage patient concerns, mediate conflicts, and resolve complaints professionally.
Ability to develop and maintain positive working relationships with employees, referral partners, physicians, patients, and families.
Ability to collaborate with administrative and corporate leadership to achieve organizational goals.
Strong critical-thinking skills and ability to identify operational challenges and implement effective solutions.
Ability to work in a fast-paced healthcare environment while managing multiple priorities.
Must complete screening through the Care Provider Background Screening Clearinghouse.

Nice To Haves

Home health experience in a supervisory or management capacity.

Responsibilities

Oversee daily clinical operations and ensure safe, effective, high-quality patient care.
Provide leadership, supervision, and direction to Registered Nurses, Licensed Practical Nurses, therapists, and other direct-care personnel.
Oversee case management, patient scheduling, clinical coordination, and caregiver education and compliance.
Ensure timely completion of initial and ongoing assessments, supervisory visits, clinical documentation, and patient care plans.
Maintain professional nursing standards and ensure clinical staff follow established policies, procedures, and best practices.
Oversee implementation and monitoring of the Quality Assurance and Performance Improvement (QAPI) program.
Monitor staff competencies, required in-service education, annual evaluations, and ongoing clinical training.
Coordinate patient admissions, intake referrals, and appropriate assignment of clinical personnel.
Conduct routine clinical record reviews, chart audits, and documentation assessments for accuracy and regulatory compliance.
Monitor patient satisfaction, clinical outcomes, and service delivery; address concerns and resolve complaints promptly.
Collaborate with the Administrator and leadership team to evaluate departmental performance, identify operational needs, and implement improvement strategies.
Ensure compliance with Florida Agency for Health Care Administration (AHCA) requirements, Medicare Conditions of Participation, and applicable federal, state, and local regulations.
Work with the Compliance Team to maintain survey readiness and ensure deficiencies are addressed through corrective action plans.
Develop and maintain relationships with referral sources, physicians, patients, families, and community partners throughout Broward County.
Promote teamwork, accountability, professional development, and patient-centered care.

Benefits

Competitive compensation
401(k) retirement plan
Health insurance
Dental insurance
Vision insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options, where applicable
Company-paid life insurance
Short-term and long-term disability coverage, where applicable
Generous paid time off (PTO)
Employee assistance program
Employee discount program