Regional Director - Dade/Broward County

WRH Realty Services, LLC.•Princeton, FL

9d•$120,000 - $125,000

About The Position

The Regional Director is responsible for the operational and financial performance of an assigned portfolio of residential properties in Dade and Broward Counties. Portfolio size may vary according to property size, geographic area, and complexity. The role directs and coordinates property activities to achieve company and owner financial and business objectives, including maximizing income, occupancy, and property values. This is accomplished through programs, initiatives, and strategies designed to promote strong property performance. The Regional Director oversees daily portfolio operations, budgets, property metrics, income collection, vendors, employees, compliance, inspections, maintenance performance, leasing, pricing, and marketing. The position also conducts regular site inspections and market surveys, reports portfolio performance to the Regional Vice President, and coaches Community Directors and property staff. Travel is required.

Requirements

Five years of experience in residential multifamily property management as a Regional Director.
Experience with luxury, market, and affordable housing programs.
Proven leadership experience building and effectively leading a team.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong written and verbal communication skills.
Positive attitude, strong work ethic, and ability to lead and motivate others.
Travel required.
Detail-oriented, with organizational, analytical, and problem-solving skills and strong mathematical aptitude.
Familiarity with Fair Housing and EEO laws.
High level of honesty, integrity, and ethics.
Valid driver’s license and automobile insurance.

Nice To Haves

College degree preferred.
Certified Property Manager (CPM) certification from the Institute of Real Estate Management preferred.
Experience with YARDI preferred.

Responsibilities

Oversee all operational and financial aspects of the assigned portfolio, including budgets, physical service, advertising, leasing, and pricing.
Develop and implement marketing and management programs to maintain occupancy, income, and property value.
Select, hire, train, motivate, counsel, and reward employees; oversee staff orientation, payroll and bonus review and approval, policy guidance, and annual performance appraisals.
Oversee daily operations of the assigned portfolio.
Review financial and property metrics, including employee and resident turnover, per-unit expenses, applicant approval and decline ratios, leasing statistics, and maintenance work-order statistics, and address performance issues.
Assist in preparing annual property budgets and keep properties within approved budget guidelines.
Ensure rent and other income is collected and posted on time, and ensure applicable evictions, utility cut-offs, and landlord liens are handled timely for delinquent rents.
Communicate with vendors and contractors about service quality, scheduling, billings, vendor relations, and approvals; approve over-budget invoices and ensure invoices follow policy.
Ensure required local and state property licenses are current.
Approve over-budget expenditures and achieve monthly and annual financial objectives for the portfolio.
Conduct ongoing training for office staff, including leasing paperwork, workplace safety, and other needed topics.
Conduct property inspections with housing authorities, government agencies, property owners, and WRH management teams, and support positive inspection outcomes.
Maintain daily, weekly, and monthly records of management activity and submit required reports to the corporate office.
Promote a positive employee service attitude throughout the portfolio and ensure compliance with Fair Housing laws.
Review notices to vacate, identify causes and problem areas, and develop process-improvement plans.
Review maintenance and service-level reports, including turnover, make-ready, service requests, inspections, and safety; direct resources and changes when standards are not met.
Walk and inspect each property at least twice per month, including common areas and vacant apartments.
Update the Regional Vice President weekly on physical and economic occupancy, make-ready inventory, and delinquent rent status; coordinate apartment turnover with maintenance and management staff.
Conduct monthly market surveys and provide trend reports to the Regional Vice President; review third-party market reports for submarket context.
Lead portfolio pricing-call materials, including target-unit and renewal pricing recommendations, and follow up with Community Directors on implementation.
Review and coach Community Directors on property marketing plans.
Ensure leasing staff are trained to welcome and show properties to prospective residents; show apartments, handle prospect calls, and complete paperwork as needed.
Review leasing metrics and shopping reports and direct resources or changes when performance standards are not met.
Maintain awareness of market and industry conditions and trends through trade publications, professional organizations, and similar sources.

Benefits

100% company-paid virtual health and wellness support for team members and their households.
Medical, dental, vision, and disability coverage.
Health Savings Account with company contribution.
10 paid days of parental leave for bonding.
Fully paid life insurance.
401(k) with company match.
Paid time off, up to 25 days in the first year.
Employee Absence Bank.
Pet insurance.
Supplemental coverage options, including critical illness, hospital, legal, and identity theft protection.
Additional incentives designed to support and reward employees' personal and professional journeys.