Technology Product Manager, Associate Director - UpToDate Core

Wolters Kluwer•Coppell, CA

4d•Hybrid

About The Position

Own product strategy and execution for a meaningful area of the core UpToDate experience, with a focus on improving registration, login, access, identity, and entitlement experiences and advancing web and mobile products. Manage customer, accessibility, operational, and roadmap priorities while shaping the evolution of the core UpToDate experience. This is a senior individual-contributor role working across user experience, technical systems, enterprise customer needs, and product strategy. The role partners with engineering, UX, architecture, security, analytics, customer-facing, commercial, implementation, and product leadership teams to define priorities, make tradeoffs, and deliver measurable improvements for users and customers. The successful candidate develops a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate. They translate complex user, customer, technical, and business needs into product requirements, decision frameworks, roadmap priorities, and success metrics; use research, analytics, stakeholder input, experimentation, and post-launch feedback to inform decisions; and communicate priorities, rationale, risks, dependencies, and tradeoffs clearly. Success means users can access UpToDate with minimal friction; web and mobile experiences become more usable, accessible, reliable, and aligned with customer needs; teams have a clearer roadmap for access, account experience, product quality, and platform consistency; and cross-functional teams share clear priorities, decision rationale, metrics, and understanding of tradeoffs.

Requirements

7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments.
Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams.
Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.
Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences.
Technical fluency with product areas involving user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity.
Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams.
Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities.
Strong communication, stakeholder-management, analytical thinking, and influencing skills.
Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment.

Nice To Haves

Experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows.
Experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers.
Experience improving web and mobile product experiences used by professional or enterprise users.
Experience modernizing established product experiences or evolving complex products across multiple platforms.
Experience coordinating closely across product, platform, security, architecture, implementation, customer-facing, and commercial teams.
Familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products.

Responsibilities

Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities.
Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile.
Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows.
Partner with engineering, architecture, security, implementation, and customer-facing teams on scalable, customer-ready access, account, identity, and entitlement approaches.
Lead discovery and prioritization of improvements to usability, accessibility, reliability, customer readiness, and product quality.
Balance product evolution with customer requests, accessibility needs, operational improvements, and platform dependencies in roadmap decisions.
Help shape consistent, intuitive experiences across core UpToDate web and mobile platforms.
Translate complex needs into product requirements, decision frameworks, roadmap priorities, and success metrics.
Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and product teams from discovery through launch and iteration.
Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to guide product direction and measure impact.
Balance user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact in product decisions.
Communicate product priorities, rationale, risks, dependencies, and tradeoffs across cross-functional teams and leadership.