Director, Global Technology - Core

Expeditors•Seattle, WA

4d•Onsite

About The Position

The Director, Core leads a global technology organization responsible for the foundational infrastructure and platforms used across Expeditors, including servers, networks, databases, cloud landing zones, collaboration platforms, messaging systems, endpoints, delivery pipelines, and data center facilities. The role leads approximately 140 people across Corporate Headquarters, Spokane, and the Global Capability Center in Chennai through Senior Managers, Technical Product Managers, and Architects. Its mission is to protect the enterprise while accelerating value delivery and to move the organization from administration to engineering, centralized decisions to distributed ownership, and technology-shaped estates to products with named customers and measurable outcomes. The Director oversees Private and Public Cloud Infrastructure, Developer Experience, User and Endpoint Systems, and data center facilities. Core delivers hybrid multi-cloud management, developer experience, core back-office enablement, and workplace and endpoint experience products. The role partners with Cybersecurity, Geographic Global Technology, Site Reliability Engineering, Technical Product Management, Architects, procurement, vendor management, and Legal, and manages infrastructure, cloud, licensing, and technology-provider relationships. The position is on-site in the greater Seattle, Washington area at one of the listed locations, depending on availability. Candidates must be local or willing to relocate; relocation assistance is not offered. The position is full time, 40 hours per week, Monday through Friday. The role is eligible for discretionary quarterly bonuses based on company performance.

Requirements

Substantial experience leading a technology organization of comparable scale, managing managers and senior individual contributors across multiple disciplines.
Experience leading infrastructure or platform teams through a transition toward engineering practice, including Infrastructure as Code, automation, and pipeline-based delivery.
Technical credibility across infrastructure and platform domains sufficient to participate in architectural decisions and establish technical standards.
Experience leading distributed teams across regions and time zones while enabling local ownership and decision-making.
Budget accountability across capital and operating expenditure, and experience managing significant technology-provider relationships.
Working fluency with agile delivery at scale and the ability to evolve practices to improve outcomes.
Experience partnering with Cybersecurity as a peer and delivering controls through engineering practices.
Experience with Agentic AI development processes and practices.
Must be eligible to lawfully work in the U.S. immediately; the employer will not transfer or sponsor U.S. work authorization for this opportunity.
Must be local to the greater Seattle, Washington area or willing to relocate; relocation assistance is not offered.

Nice To Haves

Experience with hybrid and multi-cloud environments where private infrastructure and multiple public clouds operate under a single model.
Experience establishing product management discipline within infrastructure organizations, including customer definition, roadmaps, and outcome measures.
Experience with site reliability engineering practices, service management platforms, and enterprise observability.
Experience working in regulated environments and control frameworks, including financial-reporting controls over technology.
Experience in logistics, transportation, or other operationally intensive industries where system availability has immediate business consequences.

Responsibilities

Lead a global organization of approximately 140 people across Corporate Headquarters, Spokane, and Chennai through Senior Managers, Technical Product Managers, and Architects.
Advance the organization’s transition from administration to engineering, centralized decisions to distributed ownership, and technology-shaped estates to products with named customers and measurable outcomes while maintaining operational excellence.
Ensure every capability identifies its customers, expected outcomes, and meaningful measures, and present the domain through data-driven roadmaps, commitments, and operational-health information.
Expand Infrastructure as Code adoption and materially reduce manual production work; establish standards for reproducible environments, automation, and pipeline-based delivery.
Deliver reliability practices and Cybersecurity controls through shared metrics and engineering practices; champion AI-assisted engineering tooling, automation, testing, reliability, and security practices.
Coach managers, architects, and engineers; use the career grid, conduct skip-level feedback, calibrate expectations with peer Directors, and build succession plans and leadership growth.
Own organizational commitments, lead capacity planning, manage departmental capital and operating budgets, and ensure investments deliver measurable value.
Prioritize freight-impacting work, manage operational and delivery risks, and maintain accountability for roadmap execution, operational health, and sustainable delivery.
Fill critical leadership positions, strengthen product management and engineering capability, and build a culture grounded in respect, trust, support, succession planning, and long-term organizational capability.
Be accountable for technical decisions across the organization and participate in architectural decisions involving virtualization strategy, database modernization, hybrid reference architecture, observability, and on-premises AI.
Govern architectural work through paved roads, architecture decision records, inner-source contribution, and enterprise-wide ownership and standards.
Reduce coordination overhead, strengthen cross-location partnerships, and sustain a trust-based operating model that enables autonomous teams and shared ownership.
Partner with Cybersecurity, Site Reliability Engineering, Geographic Global Technology, and regional teams to deliver outcomes across organizational boundaries.
Represent the domain with roadmap, capacity, commitment, and operational-health data; advocate for customer-focused outcomes and influence technology strategy across stakeholders and leadership forums.
Carry a one-to-three-year vision for cloud and modernization, legacy retirement, capability ownership transitions, and long-term technology investments, translating strategic direction into executable plans.
Define customers, expected outcomes, and success measures for every capability, and improve the experience of employees, technical staff, customers, and governance functions.
Establish the strategic posture for critical infrastructure providers; manage multiple cost centers and steward cloud commitments, platform investments, and third-party risk.
Work with procurement, vendor management, Cybersecurity, and Legal to address renewal terms, exit options, and third-party risk before compelling events.