Associate Director, People Operations Leader (Contract)

BridgeBio Pharma•San Francisco, CA

5d•$145,000 - $230,000•Hybrid

About The Position

The Associate Director, People Operations Leader turns the People Operations strategy into reliable services delivered on time, supported by audit-ready controls and measured against established baselines. With BridgeBio launching three therapies and building its People team, this role owns the operating model across portfolio delivery, service delivery, Workday operations, vendor performance, and compliance controls, with AI enablement incorporated throughout. The role leads and develops operations specialists and analysts, establishing clear ownership and coverage across onboarding, offboarding, and People@ service. It is based in the San Francisco Bay Area and requires a hybrid, on-site presence in BridgeBio’s San Francisco and Palo Alto offices.

Requirements

At least 8 years of experience in HR operations, HR technology, or business operations, with at least 3 years leading teams or programs.
Hands-on Workday HCM experience across business processes, security, and reporting.
Experience operating SOX or ITGC controls in an HR or payroll context, including change control and audit evidence.
Experience delivering multi-system programs with fixed-date gates, such as payroll, benefits enrollment, or performance cycles.
Experience managing vendor delivery against service levels and scorecards.
Ability to define baselines and report outcomes using measures an auditor can verify.
Bachelor’s degree or equivalent experience.
Demonstrated curiosity and adaptability in adopting AI-powered tools and technologies.
Urgency and a clear sense of purpose.
Ability to prioritize what matters.
Ownership of results.
Ability to make a case with data and evidence.
Consistent actions that earn trust.

Nice To Haves

Experience with ServiceNow HRSD or an equivalent case-management platform, and an AI-enabled employee front door.
Payroll operations experience, including ADP or a comparable provider, and semi-monthly cutovers.
Exposure to contingent workforce, immigration, or co-employment compliance.
Experience in biotech, pharma, or another regulated, fast-scaling environment.
Practical fluency in agent governance, including identity, access, logging, and human-review rules.

Responsibilities

Run portfolio delivery across Centers of Excellence, tracking owners, dates, dependencies, status, and tradeoffs for new work.
Operate the weekly outcome review, action register, and exceptions log, and escalate issues with the decision needed.
Hold readiness gates for fixed-date events, including payroll cutover, Open Enrollment, the end-of-year cycle, and Workday releases.
Own day-to-day Workday operations, including business processes, security roles, reporting, and the release cycle of impact assessment, regression testing, and sign-off.
Manage the defect and enhancement backlog with the application management services partner, prioritizing work by risk and outcome.
Maintain integration health with ADP, Greenhouse, and other downstream systems.
Own People service operations on ServiceNow HRSD and Maverick, including omni-channel intake, case routing, Tier 1/2 automation, and the knowledge base.
Define the human role for each process as agents take on volume, and report deflection, cycle time, and hours returned against baselines.
Own the SOX-facing control story for People operations, including Workday and ADP change control, payroll validation tables, and evidence retention.
Run compliance operations covering EEO-1, ACA, pay transparency, personnel records, I-9, and policy governance.
Partner with IT, Finance, and Internal Audit on segregation-of-duties reviews and control exceptions.
Manage service levels and delivery with the Workday AMS partner, ADP, the contingent workforce provider, and the immigration provider.
Run vendor business reviews using scorecards, and own renewal input and escalations.
Capture baselines before making value claims and track cost per outcome and control exceptions.
Operate the agent registry and access standard with the Senior Director and IT, ensuring agents run as the user, every call is logged, and no autonomous production changes occur.
Lead and develop operations specialists and analysts, setting clear ownership and coverage across onboarding, offboarding, and People@ service.

Benefits

Market-leading compensation; base pay, an annual performance bonus, and company equity are also described as components of the total rewards package.
401(k) with employer match.
Employee Stock Purchase Program (ESPP).
Pre-tax commuter benefits for transit and parking.
Referral bonus for hired candidates.
Subsidized lunch and parking on in-office days.
100% employer-paid medical, dental, and vision premiums for the employee and dependents.
Health Savings Account (HSA) with annual employer contributions and Flexible Spending Accounts (FSA).
Fertility and family-forming benefits.
Expanded mental health support, including therapy and coaching resources.
Hybrid work model with flexibility.
Flexible, take-what-you-need paid time off and company-paid holidays.
Comprehensive paid medical and parental leave.
Skill development and internal mobility opportunities.
Career pathing through regular feedback, continuous education, and professional development programs, including LinkedIn Learning, LifeLabs, Spring Health, and BetterUp Coaching.
Financial rewards, peer-to-peer recognition, and growth opportunities for strong performance.