Operations Manager / People Leader

Orkin LLC•Hanover, MD

About The Position

Orkin is seeking an Operations Manager / People Leader to lead a branch team and deliver high-quality service. After an initial 90 days of training, the successful candidate will assume leadership of a branch location. The role focuses on growing the business, meeting financial goals, developing employees, and building a strong team culture. It is described as a stepping stone to a Regional Leadership position. The manager will drive revenue and profitable growth, oversee branch operations and P&L performance, ensure regulatory and company-policy compliance, and work with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions. The position requires field work, including branch office visits 25% of the time, and the ability to relocate within the division geography for higher roles. Compensation is $75,000–$90,000 USD per year, with opportunities for additional earnings. Orkin provides a company vehicle, benefits, training, and other listed employee programs.

Requirements

Bachelor’s degree or equivalent work experience.
Documented success driving revenue for a Home Services company.
Ability to obtain the appropriate pesticide license within the first 90 days of employment; the license is company-paid.
Ability to work independently in the field and manage route-based assignments.
5–7 years of multi-operational or sales management experience with a results-driven company.
5–7 years of P&L responsibility and an acute understanding of expense-control strategies.
5–7 years of demonstrated customer relations experience.
5–7 years of experience with P&L management and business processes.
5–7 years of operations or sales management experience with a results-driven company.
5–7 years of proven ability to achieve profitable growth.
5–7 years of mentoring, coaching, motivating, and training experience.
Safely use a ladder within the manufacturer’s weight capacity.
Lift and carry up to 50 lbs.
Safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
Ability to work in all types of weather conditions.

Nice To Haves

2–5 years of experience in a service industry or recurring revenue business.
2–5 years of sales experience and/or sales management experience.

Responsibilities

Assume leadership of a branch location after completing an initial 90 days of training.
Travel in the field for branch office visits 25% of the time.
Inspire the team to deliver high-quality service, accept constructive feedback, and commit to continual improvement.
Drive revenue generation and growth through daily activity check-ins and accountability for results.
Manage the branch’s P&L, strategically investing in growth while balancing expense margins.
Ensure compliance with local, state, and federal laws and regulations.
Ensure accountability for and compliance with company policies and procedures for all company vehicles.
Recruit, hire, mentor, evaluate, and coach employees.
Drive sales initiatives and results.
Identify best practices, cost savings, and initiatives to improve customer service.
Collaborate with Senior Leadership and Human Resources on hiring, promotional opportunities, succession planning, performance improvement, and termination decisions.
Promote positive employee relations, foster high morale, and uphold company operating standards.
Maintain technical industry knowledge and expertise in pest, termite, sales, and operational management.