Operations Manager / People Leader

Orkin LLC•Lanham, MD

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team in delivering high-quality service and growing the business. After completing an initial 90 days of training, you will assume leadership of a branch location. The role calls for a competitive, entrepreneurial leader who can exceed financial goals, build a positive team culture, and support continued business success. It is described as a stepping stone to a Regional Leadership position. The position includes field travel for branch office visits 25% of the time and requires the ability to work independently in the field and manage route-based assignments. Candidates must be able to relocate within the division geography for higher roles. The role includes responsibility for revenue growth, branch operations, P&L results, compliance, recruitment and development of employees, and customer service improvement.

Requirements

Bachelor’s degree or equivalent work experience.
Documented success driving revenue for a Home Services company.
Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for the license.
Ability to work independently in the field and manage route-based assignments.
5–7 years of multi-operational or sales management experience with a results-driven company.
5–7 years of P&L responsibility experience and an acute understanding of expense control strategies.
5–7 years of demonstrated customer relations experience.
5–7 years of experience with P&L management and business processes.
5–7 years of operations or sales management experience with a results-driven company.
5–7 years of proven ability to achieve profitable growth.
5–7 years of experience mentoring, coaching, motivating, and training.
Ability to safely use a ladder within the manufacturer’s weight capacity.
Ability to lift and carry up to 50 lbs.
Ability to safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
Ability to work in all types of weather conditions.

Nice To Haves

2–5 years of experience in a service industry or recurring revenue business.
2–5 years of sales experience and/or sales management experience.

Responsibilities

Assume leadership of a branch location after completing an initial 90 days of training.
Travel in the field for branch office visits 25% of the time.
Inspire the team to deliver excellent service, accept constructive feedback, and continually improve.
Drive revenue generation and growth through daily activity check-ins and accountability for results.
Manage the branch Profit and Loss statement, investing strategically in growth while balancing expense margins.
Ensure compliance with local, state, and federal laws and regulations.
Ensure accountability for and compliance with company vehicle policies and procedures.
Recruit, hire, mentor, evaluate, and coach employees.
Drive sales initiatives and results.
Identify best practices, cost savings, and initiatives to improve customer service.
Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
Promote positive employee relations, foster high morale, and uphold company operating standards.
Maintain technical industry knowledge and expertise in pest management, termite services, sales, and operational management.