Operations Manager / People Leader

Orkin LLC • Gaithersburg, MD

2d

About The Position

As an Operations Manager / People Leader with Orkin, you will lead a branch team delivering service for residential and business customers. After completing an initial 90 days of training, you will assume leadership of a branch location. The role focuses on growing the business, meeting financial goals, developing employees, and fostering a high-performing team and positive workplace culture. It is described as a stepping stone to regional leadership and other opportunities.

The position includes field travel for branch office visits 25% of the time and the ability to relocate within the division geography for higher-level roles. The manager is responsible for revenue and operational results, P&L performance, compliance, recruiting and employee development, customer service, and continuous improvement.

Requirements

• Bachelor’s degree or equivalent work experience.
• Documented success driving revenue for a Home Services company.
• Ability to obtain the appropriate pesticide license within the first 90 days of employment; the company pays for it.
• Ability to work independently in the field and manage route-based assignments.
• 5–7 years of multi-operational or sales management experience with a results-driven company.
• 5–7 years of P&L responsibility and an acute understanding of expense control strategies.
• 5–7 years of demonstrated customer relations experience.
• 5–7 years of experience with P&L management and business processes.
• 5–7 years of operations or sales management experience with a results-driven company.
• 5–7 years of proven ability to achieve profitable growth.
• 5–7 years of mentoring, coaching, motivating, and training experience.
• Safely use a ladder within the manufacturer's weight capacity.
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, rooftops, and similar areas.
• Ability to work in all types of weather conditions.

Nice To Haves

• 2–5 years of experience in a service industry or recurring revenue business.
• 2–5 years of sales experience and/or sales management experience.

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training.
• Travel in the field for branch office visits 25% of the time.
• Inspire the team to deliver high-quality service, accept constructive feedback, and continually improve.
• Drive revenue generation and growth through daily activity check-ins and accountability for results.
• Manage the branch Profit and Loss statement, balance expense margins, and strategically invest in growth.
• Ensure compliance with local, state, and federal laws and regulations.
• Ensure accountability for and compliance with company policies and procedures for all Company vehicles.
• Recruit, hire, mentor, evaluate, and coach employees.
• Drive sales initiatives and results.
• Identify best practices, cost savings, and initiatives to improve customer service.
• Collaborate with Senior Leadership and Human Resources on hiring, promotions, succession planning, performance improvement, and termination decisions.
• Promote positive employee relations, foster high morale, and uphold company operating standards.
• Maintain technical industry knowledge and expertise in pest, termite, sales, and operational management.

Benefits

• Company vehicle.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Maternity insurance.
• Life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid time off.
• Paid holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Comprehensive training programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager