Associate Director, People Operations Leader (Contract)

BridgeBio Pharma•San Francisco, CA

5d•Hybrid

About The Position

BridgeBio is seeking an Associate Director, People Operations Leader to turn the POSI strategy into reliable, measurable, audit-ready services while the People team is being built and the organization launches three therapies. The role owns the operating model across portfolio delivery, People service delivery, Workday operations, vendor performance, and compliance controls, with AI enablement incorporated throughout. This is a San Francisco Bay Area-based role requiring a hybrid on-site presence in BridgeBio’s San Francisco and Palo Alto offices. The position leads operations specialists and analysts, establishing clear ownership and coverage across onboarding, offboarding, and People@ services.

Requirements

At least 8 years of experience in HR operations, HR technology, or business operations.
At least 3 years leading teams or programs.
Hands-on Workday HCM experience across business processes, security, and reporting.
Experience operating SOX or ITGC controls in an HR or payroll context, including change control and audit evidence.
Experience delivering multi-system programs with fixed-date gates, such as payroll, benefits enrollment, or performance cycles.
Experience managing vendor delivery against service levels and scorecards.
Ability to define baselines and report outcomes using measures an auditor can verify.
Bachelor’s degree or equivalent experience.
Curiosity and adaptability in adopting AI-powered tools and technologies.
Urgency and a clear sense of purpose; ability to prioritize what matters, take ownership of results, make evidence-based cases, and earn trust through consistent follow-through.

Nice To Haves

Experience with ServiceNow HRSD or an equivalent case-management platform and an AI-enabled employee front door.
Payroll operations experience, including ADP or a comparable provider and semi-monthly cutovers.
Exposure to contingent workforce, immigration, or co-employment compliance.
Experience in biotech, pharma, or another regulated, fast-scaling environment.
Practical fluency in agent governance, including identity, access, logging, and human-review rules.

Responsibilities

Run portfolio delivery across the Centers of Excellence, tracking owners, dates, dependencies, status, and tradeoffs for new work.
Operate the weekly outcome review, action register, and exceptions log, escalating issues with the decision needed.
Hold readiness gates for fixed-date events, including payroll cutover, Open Enrollment, the end-of-year cycle, and Workday releases.
Own day-to-day Workday operations, including business processes, security roles, reporting, and release-cycle impact assessments, regression testing, and sign-off.
Manage the defect and enhancement backlog with the Workday AMS partner, prioritizing by risk and outcome.
Maintain integration health with ADP, Greenhouse, and other downstream systems.
Own People service operations on ServiceNow HRSD and Maverick, including omni-channel intake, case routing, Tier 1/2 automation, and the knowledge base.
Define the human role for each process as agents take on volume, and report deflection, cycle time, and hours returned against baselines.
Own SOX-facing controls for People operations, including Workday and ADP change control, payroll validation tables, and evidence retention.
Run compliance operations for EEO-1, ACA, pay transparency, personnel records, I-9, and policy governance.
Partner with IT, Finance, and Internal Audit on segregation-of-duties reviews and control exceptions.
Manage service levels and delivery with the Workday AMS partner, ADP, the contingent workforce provider, and the immigration provider; run scorecard-based business reviews and own renewal input and escalations.
Capture baselines before making value claims, and track cost per outcome and control exceptions.
Operate the agent registry and access standard with the Senior Director and IT, ensuring agents run as the user, every call is logged, and no autonomous production changes occur.
Lead and develop operations specialists and analysts, and set clear ownership and coverage across onboarding, offboarding, and People@ service.

Benefits

Market-leading compensation, annual performance bonus, and company equity.
401(k) with employer match.
Employee Stock Purchase Program (ESPP).
Pre-tax commuter benefits for transit and parking.
Referral bonus for hired candidates.
Subsidized lunch and parking on in-office days.
100% employer-paid medical, dental, and vision premiums for employees and dependents.
Health Savings Account with annual employer contributions and Flexible Spending Accounts.
Fertility and family-forming benefits.
Expanded mental health support, including therapy and coaching resources.
Hybrid work model with flexibility.
Flexible take-what-you-need paid time off and company-paid holidays.
Paid medical and parental leave.
Skill development, internal mobility, career pathing, continuous education, and professional development programs.
Learning and coaching resources, including LinkedIn Learning, LifeLabs, Spring Health, and BetterUp Coaching.
Financial rewards, peer-to-peer recognition, and growth opportunities.