Associate Director, Orchestration Analytics & Products
About The Position
The Associate Director, Orchestration Analytics & Products leads the strategy, design, and activation of analytics-enabled orchestration products across HCP engagement and Patient Services. Reporting to the Senior Director, Advanced Analytics Products, the role translates Commercial business needs into scalable products that use data, analytics, AI, and business rules to improve decision-making and activation across customer and patient journeys. It connects Commercial functions, Advanced Analytics, Data Enablement, and IT to define the capabilities to build, how they work, and how they integrate into business workflows. Functional partners retain accountability for business strategy, analytics development, data management, platforms, and execution. The product portfolio spans HCP and Patient Services use cases, including omnichannel decisioning and next-best-action or experience, patient case prioritization, and next-best-intervention. The role leads products through discovery, development, activation, adoption, measurement, and continuous improvement, coordinating cross-functional delivery and embedding recommendations into workflows and channels where users can act on them. Madrigal is a biopharmaceutical company focused on developing therapeutics for MASH. Its medication Rezdiffra is described as the first and only medication approved by the FDA and European Commission for MASH with moderate to advanced fibrosis. The company describes its culture as dynamic, inclusive, and high-performing, valuing scientific excellence, operational rigor, and collaboration.
Requirements
- Bachelor's degree required.
- At least 7 years of relevant experience in pharmaceutical or biotech Commercial Analytics, Advanced Analytics, Omnichannel, Patient Services, Commercial Operations, or product management.
- Demonstrated experience translating complex business problems into analytical, digital, or data-enabled products.
- Experience with pharmaceutical omnichannel engagement, Patient Services, or related Commercial workflows.
- Working knowledge of advanced analytics, AI, experimentation, and optimization concepts; hands-on model development is not required.
- Experience partnering with data and technology teams to take products from concept through implementation and adoption.
- Strong product-management, structured problem-solving, and cross-functional leadership skills.
- Ability to translate effectively among business, analytics, data, and technical stakeholders.
- Demonstrated ability to influence and lead complex initiatives without direct authority.
- Product mindset: owns what gets built and how it integrates, while enabling partners to own strategy, analytics, data, and execution.
Nice To Haves
- Advanced degree in business, analytics, technology, life sciences, engineering, or a related discipline.
- Experience spanning multiple Commercial functions, such as Marketing, Sales, and Patient Services.
- Formal product-management experience, including roadmaps, backlog, and lifecycle ownership.
- Familiarity with CRM and marketing automation platforms such as Veeva or Salesforce, and Patient Services or hub workflows.
- Experience with next-best-action, recommendation, or journey-orchestration capabilities.
- Experience supporting specialty or rare disease brands.
Responsibilities
- Develop and maintain a prioritized roadmap of analytics-enabled orchestration products aligned to Commercial priorities, emphasizing reusable capabilities across brands, functions, and use cases.
- Partner with Marketing, Sales, Patient Services, and Commercial Analytics to identify decisions and workflows where data, analytics, AI, or automation can improve outcomes, and prioritize opportunities by business value, data readiness, feasibility, and expected impact.
- Lead product discovery and translate business needs into clear product requirements, defining the decision, signals, analytics or business rules, recommended action, activation workflow, and expected outcome.
- Partner with Advanced Analytics to translate business decisions into analytical requirements and ensure outputs are actionable and explainable; partner with Data Enablement to define required signals and data.
- Partner with IT and platform owners to define integration into CRM, marketing automation, Patient Services, and other Commercial workflows, establishing business rules and guardrails with functional owners.
- Enable HCP orchestration capabilities including audience and customer prioritization, behavioral and event-driven triggers, personal and non-personal journey orchestration, next-best-action or experience, channel optimization, personalization and sequencing, and closed-loop learning, while Marketing and Sales retain ownership of brand, customer, channel, content, and field strategy.
- Enable Patient Services orchestration capabilities including patient journey and barrier identification, patient and case prioritization, next-best-intervention, workflow and task orchestration, case-complexity and capacity analytics, and analytics-enabled case-manager, nurse, and field-reimbursement workflows, while Patient Services retains ownership of the service model, interventions, staffing, and outcomes.
- Lead orchestration products from concept through development, activation, adoption, measurement, and continuous improvement; coordinate cross-functional delivery and ensure recommendations are embedded in actionable workflows and channels.
- Establish product success measures with Commercial Analytics, monitor adoption, performance, and business impact, and use learnings to prioritize enhancements and scale successful capabilities across brands, functions, and channels.
Benefits
- Equity for all employees.
- Flexible paid time off.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Life and disability insurance.
- 401(k) offerings, including traditional and Roth options and employer match.
- Voluntary supplemental life insurance.
- Legal services.
- Mental health benefits through the Employee Assistance Program for employees and their family.
- Additional benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
