Associate Director of TikTok Shop

Pattern • Lehi, UT

3d • Hybrid

About The Position

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We’re looking for an Associate Director of TikTok Shop to lead a high-performing team of Account Managers while personally driving marketplace strategy for a select portfolio of top-tier brand partners as part of our Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize their influencer marketing, and increase revenue. In this dual-impact leadership role, you will scale our TikTok Shop division, mentor account managers, and refine the strategic playback for Pattern's key brand partners.
This is a full-time, hybrid position based in Lehi, Utah or Los Angeles, CA.

Requirements

• 6+ years of total experience in e-commerce, marketplace management, or digital agency environments, with at least 1-2+ years in a direct team management or supervisory role.
• Proven track record of managing and scaling brand growth on TikTok Shop; deep knowledge of TikTok affiliate ecosystems, creator alignment, and shop operations required.
• Strong leadership capability with a passion for coaching, setting performance standards, and building scalable processes.
• Advanced analytical mindset with the ability to turn complex marketplace metrics into actionable business strategies and revenue growth plans.
• Executive-level written and verbal communication skills, capable of steering high-stakes client negotiations and leading internal team alignment.

Responsibilities

• Directly manage, mentor, and scale a team of TikTok Shop Account Managers.
• Oversee portfolio bandwidth, refine client delivery standards, and foster professional growth across your team.
• Maintain high-level strategic oversight and direct relationship ownership for a curated portfolio of flagship brand partners, aligning their business goals with scalable social commerce strategies.
• Drive GMV growth and high-impact account strategies across your team's broader book of business, establishing scalable frameworks for live shopping, affiliate outreach, content optimization, and ad spend.
• Act as a senior escalation point for client partners and regularly present high-level business reviews, performance analyses, and growth opportunities to client executives and internal leadership.
• Partner closely with Product, Engineering, Creator Operations, and Marketplace teams to continuously refine Pattern Creators' software capabilities and service offerings based on market demands.
• Serve as an internal subject matter expert on TikTok Shop features, algorithm shifts, and emerging social commerce trends to keep Pattern at the forefront of the industry.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed