Associate Director Systems - Office of Financial Aid and Scholarships - UTK

University of Tennessee • Knoxville, IA

1d • Hybrid

About The Position

The Associate Director of Systems serves as the strategic and technical lead for financial aid systems at the University of Tennessee, Knoxville. Reporting to the Director of Financial Aid & Scholarships, the role ensures accurate, efficient, and compliant services while advancing technology that supports student access, retention, and success.

The position oversees the Banner Financial Aid module, integrated technologies, U.S. Department of Education systems, and third-party solutions. It leads efforts to streamline processes, reduce barriers, and improve the experience of students and families through automation, predictive analytics, and student-centered system design. The Associate Director directly supervises two Financial Aid System Analysts and supports their leadership, coaching, and professional development.

This is an on-campus position with some hybrid or remote schedule flexibility. Final compensation will be determined based on the candidate’s qualifications and experience.

Requirements

• Bachelor’s degree.
• At least five years of progressive full-time professional experience in student systems management at a college or university.
• Expert knowledge of financial aid systems.
• Knowledge, experience, or training in federal financial aid regulations.
• At least one year of supervisory experience or experience leading or coordinating with a team.
• Ability to work in a fast-paced, multifaceted profession.
• Excellent interpersonal communication skills.
• Ability to work independently and knowledge of the systems described in the posting.
• Ability to lead teams in a dynamic, complex environment.
• Strong project management, communication, and collaboration skills.
• Technical expertise in student information systems and the ability to envision and implement innovative solutions.
• Commitment to continuous improvement, equity, and student-focused service delivery.
• Legal authorization to work full-time in the United States without requiring employment-based visa sponsorship now or in the future.

Nice To Haves

• Knowledge of the principles and techniques of computer systems documentation and forms design.
• Knowledge of federal and state regulations governing financial aid programs.
• Experience in financial aid administration or enrollment management technology.
• Experience with ODS Oracle, PL/SQL, Web Tailor, and/or Argos.
• Experience with financial aid software and systems such as SAIG, File Transfer Programs (FTP), ELM, COD, CPS, and NSLDS.
• Experience with Ellucian Banner; proficiency with Ellucian Banner ERP is highly preferred.
• Familiarity with federal systems (COD, NSLDS, CPS, SAIG), loan processing tools, and automation platforms.
• Background applying technology to business process improvement in higher education.

Responsibilities

• Serve as the strategic and technical lead for financial aid systems at UTK.
• Oversee the Banner Financial Aid module, integrated technologies, Department of Education systems, and third-party solutions.
• Ensure financial aid services are accurate, efficient, and compliant.
• Use technology to reduce barriers, streamline processes, and improve the student and family experience.
• Lead system improvements involving automation, predictive analytics, and student-centered design.
• Directly supervise two Financial Aid System Analysts and provide leadership, coaching, and professional development.
• Align system solutions with UTK’s land-grant mission and strategic enrollment plan.

Benefits

• Generous paid leave, including up to 24 vacation days and 12 sick days annually, plus 14 paid holidays and administrative closing days.
• Flexible work arrangements, including hybrid schedules for most team members.
• Education benefits for employees and their dependents at UT System campuses.
• Retirement and deferred compensation plans, including 401(k) and 403(b) plans.
• Medical, dental, and vision insurance plans.
• Employee discounts to attractions, services, and goods.
• Career development and coaching, continued education, and development and training opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager