Financial Aid Systems Analyst - Division of Enrollment Management - UTK
About The Position
The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, is hiring a Financial Aid Systems Analyst to help enhance access to higher education and improve student recruitment, retention, and graduation. This fully remote role is a technical and analytical expert within the office and reports to the Associate Director of Financial Aid Systems. The Analyst manages and enhances financial aid systems and processes to support accurate, compliant, and student-centered service delivery. The position designs, develops, programs, configures, and maintains Ellucian Banner Financial Aid modules and integrated third-party systems, including OnBase, Dynamic Forms, Scholarship Manager, and JobX/TimesheetX or similar systems. It uses advanced SQL programming, algorithm development for awarding, data validation, and analysis to support operational excellence and strategic enrollment management. The Analyst also liaises with technical teams and vendors to support integration, compliance, and continuous process improvement that optimizes the student experience.
Requirements
- Bachelor’s degree and at least 2 years of experience in technical systems support, data analysis, or a financial aid systems role within higher education; or an associate degree and 4 or more years of direct experience in financial aid systems, SQL programming, or higher education technology.
- Extensive experience with word processing, spreadsheets, and presentation software.
- Experience understanding and organizing data.
- Experience documenting processes and procedures.
- Experience developing process solutions and efficiencies.
- Experience with Ellucian Banner Financial Aid.
- Ability to work in a fast-paced, multifaceted profession.
- Excellent interpersonal communication skills and strong written and verbal communication skills.
- Ability to manage time and responsibilities independently.
- Superior analytical and problem-solving skills.
- Strong attention to detail and task orientation.
- Ability to accurately document technical processes.
- Ability to work independently, in a team environment, and with a wide variety of populations.
- Ability and desire to research the history and context of issues to resolve them completely.
- Ability to discern how discrete processes are interrelated.
- Knowledge of computer systems documentation principles and techniques and forms design.
- Legally authorized to work in the United States full time without requiring employment-based visa sponsorship now or in the future.
Nice To Haves
- Experience with PL/SQL, ODS Oracle, Web Tailor, and file transfer programs such as FTP.
- Computer programming and/or PL/SQL or other procedural language experience.
- Experience with higher education policies and procedures.
- Familiarity with the curricular approval process.
- Familiarity with student information systems.
- Advanced Excel knowledge.
- Experience with Oracle Financial Aid, OnBase, Dynamic Forms, Scholarship Manager, and related financial aid data systems, including CPS, COD, NSLDS, and SAIG.
- Knowledge of enterprise reporting tools such as Argos or Tableau.
- Training or coursework in computer programming or procedural languages.
- Knowledge, experience, or training in federal financial aid regulations.
- Ability to query data from databases.
- Knowledge of complex relational database organization.
Responsibilities
- Manage and enhance financial aid systems and processes.
- Design, develop, program, configure, and maintain Ellucian Banner Financial Aid modules and integrated third-party systems.
- Use SQL programming, awarding algorithm development, data validation, and analysis to support operational excellence and strategic enrollment management.
- Serve as a liaison with technical teams and vendors to ensure seamless integration and compliance.
- Support continuous process improvement and student-centered service delivery.
Benefits
- Paid leave, including up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days.
- Flexible work arrangements are offered to most team members.
- Education benefits for employees and their dependents at UT System campuses.
- Retirement and deferred compensation plans, including 401(k) and 403(b).
- Comprehensive medical, dental, and vision insurance plans.
- Employee discounts on attractions, services, and goods.
- Career development and coaching, continued education, and development and training opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
