Financial Aid Systems Analyst - Division of Enrollment Management - UTK

University of Tennessee • Knoxville, TN

2d • Hybrid

About The Position

The Office of Financial Aid and Scholarships at the University of Tennessee, Knoxville, is hiring a Financial Aid Systems Analyst to support the university’s efforts to recruit, retain, and graduate students efficiently and equitably. The role manages and enhances financial aid systems and processes to ensure accurate, compliant, student-centered service delivery. It is an on-campus position with some hybrid or remote schedule flexibility.

Reporting to the Associate Director of Financial Aid Systems, the Analyst designs, develops, programs, configures, and maintains Ellucian Banner Financial Aid modules and integrated third-party systems, including OnBase, Dynamic Forms, Scholarship Manager, and JobX/TimesheetX or similar systems. The role uses advanced SQL programming, algorithm development for awarding, data validation, and analysis to support operational excellence and strategic enrollment management. The Analyst also serves as a liaison with technical teams and vendors to support system integration, compliance, and continuous process improvement.

Requirements

• Bachelor’s degree and at least 2 years of experience in technical systems support, data analysis, or a financial aid systems role within higher education; or an associate degree and 4 or more years of direct experience in financial aid systems, SQL programming, or higher education technology.
• Experience with Ellucian Banner Financial Aid.
• Extensive experience with word processing, spreadsheets, and presentation software.
• Experience understanding and organizing data.
• Experience documenting processes and procedures.
• Experience developing solutions and process efficiencies.
• Ability to work in a fast-paced, multifaceted profession.
• Excellent interpersonal communication skills and strong written and verbal communication skills.
• Ability to manage time and responsibilities independently.
• Superior analytical and problem-solving skills.
• Strong attention to detail and task orientation.
• Ability to accurately document technical processes.
• Ability to work independently and in a team environment with a wide variety of populations.
• Ability and desire to research the context and history of issues to resolve them completely.
• Ability to discern how discrete processes are interrelated.
• Knowledge of computer systems documentation principles and techniques and forms design.
• Applicants must be legally authorized to work in the United States full-time without current or future need for employment-based visa sponsorship.

Nice To Haves

• Experience with PL/SQL, ODS Oracle, Web Tailor, and file transfer programs (FTP).
• Computer programming and/or PL/SQL or other procedural-language experience.
• Experience with higher education policies and procedures.
• Familiarity with the curricular approval process.
• Familiarity with student information systems.
• Advanced Excel knowledge.
• Experience with Oracle Financial Aid, OnBase, Dynamic Forms, Scholarship Manager, and related financial aid data systems, including CPS, COD, NSLDS, and SAIG.
• Knowledge of enterprise reporting tools such as Argos or Tableau.
• Training or coursework in computer programming or procedural languages.
• Knowledge, experience, or training in federal financial aid regulations.
• Ability to query data from databases.
• Knowledge of complex relational database organization.

Responsibilities

• Manage and enhance financial aid systems and processes to support accurate, compliant, and student-centered service delivery.
• Design, develop, program, configure, and maintain Ellucian Banner Financial Aid modules and integrated third-party systems.
• Use SQL programming, develop awarding algorithms, and perform data validation and analysis.
• Liaise with technical teams and vendors to ensure seamless integration and compliance.
• Support continuous process improvement to optimize the student experience.
• Document technical processes and procedures.

Benefits

• Paid leave accruing up to 24 vacation days and 12 sick days annually, plus 14 paid holidays and administrative closing days.
• Flexible work arrangements, including a hybrid schedule for most team members.
• Education benefits for employees and their dependents at UT System campuses.
• Retirement and deferred compensation plans, including 401(k) and 403(b).
• Comprehensive medical, dental, and vision insurance plans.
• Employee discounts to attractions, services, and goods.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level